Motorcycle Service Advisor - Customer Champion & Upsell

Huntington Beach Harley-Davidson; Westminster (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

Huntington Beach Harley-Davidson in Westminster, CA seeks a Service Advisor to intake customer vehicles, diagnose problems, and upsell services and parts while communicating job status to customers.

The role requires strong customer service, Harley-Davidson knowledge, POS/software proficiency, and the ability to work a flexible schedule and perform physical tasks such as lifting motorcycles.

Qualifications

• Outgoing, friendly personality and superior communication and customer service skills.
• Knowledge and experience with servicing Harley-Davidson motorcycles or ability to learn quickly.
• Experience with Point-of-Sale and parts & service management software.
• Must be computer literate with Microsoft Office and general email/internet.
• Experience using Google Drive apps (Sheets/Docs) a plus.
• Capable of pushing/loading motorcycles.
• High school diploma or equivalent and valid driver's license with motorcycle endorsement.

Responsibilities

• Greet customers courteously and assess service needs.
• Intake vehicles, diagnose problems, and communicate estimates to customers.
• Upsell services and parts to benefit customer riding experience.
• Collaborate with technicians and parts department to ensure accurate orders.
• Ensure repair orders are complete and clearly described.
• Make timely updates on job status and expenses to customers.
• Maintain clean vehicle condition and workspace.

Skills

Customer service

Communication

Harley-Davidson knowledge

POS software

Google Drive

MS Office

Physical ability

Detail-oriented

Education

High school diploma or equivalent

Tools

Point-of-Sale software

Google Drive

Microsoft Office Suite

Job description

Huntington Beach Harley-Davidson in Westminster, CA seeks a Service Advisor to intake customer vehicles, diagnose problems, and upsell services and parts while communicating job status to customers.

The role requires strong customer service, Harley-Davidson knowledge, POS/software proficiency, and the ability to work a flexible schedule and perform physical tasks such as lifting motorcycles.