Powersports Service Advisor – Customer Focus & Tech Coordination

Tedbritt; Virginia (MN); On-site; Full time

Job description

Description

Responsibilities

• Greet and assist service customers in a friendly, professional manner.
• Prepare repair orders and communicate repair details clearly.
• Coordinate with technicians to ensure accurate and efficient repairs.
• Maintain regular contact with customers during service visits.
• Promote additional services and accessories that enhance the Harley-Davidson experience.

Qualifications

• High school diploma or equivalent required; technical or business degree preferred.
• Previous experience in a dealership service advisor role preferred (motorcycle, automotive, or powersports).
• Strong understanding of Harley-Davidson products, maintenance schedules, and repair procedures.
• Excellent customer service, communication, and organizational skills.
• Proficiency with dealership management systems (Talon, CDK, or similar) and Microsoft Office.
• Ability to handle multiple tasks and remain calm in a fast-paced environment.
• Strong attention to detail and a commitment to quality service.
• Professional appearance and a passion for Harley-Davidson motorcycles.
• Valid driver’s license and motorcycle endorsement required.

Compensation & Benefits

• Competitive hourly pay plus performance incentives
• Medical, Dental, and Vision Insurance
• LegalShield Coverage
• Voluntary Life Insurance, Long-Term Disability (LTD), Accident, and Critical Illness Insurance
• 401(k) with Employer Match
• Paid Sick Leave, Vacation, and Holidays
• Employee discounts on Harley-Davidson motorcycles, parts, and apparel
• Ongoing Harley-Davidson service training and certification opportunities

Schedule

Full-time, including weekends and occasional evenings as required.

ADA Essential Duties

• Ability to stand, walk, and move around the dealership for extended periods.
• Ability to lift and carry up to 50 pounds occasionally.
• Ability to communicate clearly in person, on the phone, and electronically.
• Ability to push or maneuver motorcycles (with assistance).
• Maintain regular and predictable attendance.