Motorcycle Service Advisor - Elevate Customer Experience

Thunderheadhd; Tennessee; On-site; USD 39,000 - 61,000; Full time

Benefits offered by this job

Employee discounts on Harley-Davidson

Ongoing training

Competitive compensation

Supportive team environment

Job summary

The role requires strong communication and multitasking, with attention to detail. Previous experience in automotive or motorcycle service or customer service is preferred; Harley-Davidson knowledge is a plus. We offer competitive pay, employee discounts, ongoing training, and a supportive team.

Qualifications

• Previous experience in automotive or motorcycle service advising, customer service, or related field preferred.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and work efficiently in a fast-paced environment.
• Knowledge of Harley-Davidson motorcycles and parts is a plus.
• Proficient with computer systems and scheduling software.
• Reliable, detail-oriented, and motivated to provide exceptional customer service.

Responsibilities

• Greet customers promptly and courteously, providing professional service and advice.
• Schedule and manage service appointments ensuring timely communication between customers and service technicians.
• Explain service recommendations and estimates clearly to customers.
• Coordinate with the parts department to ensure availability of necessary components for repairs and maintenance.
• Maintain accurate records of customer interactions, services provided, and follow-up actions.
• Handle customer inquiries and resolve any service-related issues to ensure satisfaction.
• Promote additional services and products that benefit the customer and enhance their riding experience.

Skills

Customer service

Communication skills

Multitasking

Harley-Davidson knowledge

Scheduling software

Job description

The role requires strong communication and multitasking, with attention to detail. Previous experience in automotive or motorcycle service or customer service is preferred; Harley-Davidson knowledge is a plus. We offer competitive pay, employee discounts, ongoing training, and a supportive team.