Motorcycle Service Advisor | Customer-Centric Scheduler

Crown Automotive Group; Tennessee; On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Competitive compensation package

Employee discounts on Harley-Davidson products

Opportunities for ongoing training

Job summary

Thunderhead Harley-Davidson in Kodak, TN, is searching for a dedicated Service Advisor. In this vital role, you will act as the primary point of contact for customers seeking service for their Harley-Davidson motorcycles, aiming to deliver an exceptional customer experience.

You will manage service appointments, collaborate with the service team, and promote additional services to enhance satisfaction. The ideal candidate has previous experience in service advising and strong interpersonal skills, ensuring every customer receives top-quality support.

Qualifications

• Previous experience in automotive or motorcycle service advising is preferred.
• Detail-oriented and motivated to provide exceptional customer service.

Responsibilities

• Greet customers promptly and courteously.
• Schedule and manage service appointments.
• Explain service recommendations and estimates clearly.

Skills

Strong communication and interpersonal skills

Ability to manage multiple tasks

Knowledge of Harley-Davidson motorcycles

Proficient with computer systems

Job description

Thunderhead Harley-Davidson in Kodak, TN, is searching for a dedicated Service Advisor. In this vital role, you will act as the primary point of contact for customers seeking service for their Harley-Davidson motorcycles, aiming to deliver an exceptional customer experience.

You will manage service appointments, collaborate with the service team, and promote additional services to enhance satisfaction. The ideal candidate has previous experience in service advising and strong interpersonal skills, ensuring every customer receives top-quality support.