Motorcycle Service Advisor — Customer-Focused Upsell-Savvy

Rawhide Harley Davidson; Olathe (KS); On-site; USD 42,000 - 66,000; Full time

Job summary

Rawhide Harley-Davidson in Olathe, KS seeks a Service Advisor to handle intake, diagnose needs, and communicate status to customers. You will upsell appropriate services and ensure accurate, clear repair orders.

The role requires strong communication, excellent customer service, and familiarity with Harley-Davidson motorcycles and POS/service-management software. A high school diploma is required and flexibility to work weekends and evenings is needed.

Qualifications

• Outgoing, friendly personality and superior communication and customer service skills.

Responsibilities

• Greet customers promptly and courteously.
• Explain service options and estimated costs.
• Ensure repair orders are complete, legible and clearly described.
• Estimate costs and completion times at point of sale and communicate them to customer.
• Review work-in-progress for quality and timeliness.
• Assist technician to determine correct part numbers and assist parts dept with parts used.
• Upsell services beneficial to customer and riding experience.
• Handle customer complaints with empathy and a positive attitude.

Skills

Customer service

Communication

Harley-Davidson knowledge

POS software

MS Office

Google Drive

Attention to detail

Teamwork

Education

High School Diploma or equivalent

Tools

POS Software

Job description

Rawhide Harley-Davidson in Olathe, KS seeks a Service Advisor to handle intake, diagnose needs, and communicate status to customers. You will upsell appropriate services and ensure accurate, clear repair orders.

The role requires strong communication, excellent customer service, and familiarity with Harley-Davidson motorcycles and POS/service-management software. A high school diploma is required and flexibility to work weekends and evenings is needed.