Motorcycle Operations Coordinator

Lenoir Community College; Kinston (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

Lenoir Community College seeks a Motorcycle Operations Coordinator to provide administrative, technical, data management, reporting, and logistical support for the statewide Motorcycle Safety Education Program.

The role maintains student and program records, analyzes data, creates dashboards, coordinates contracts, manages inventory, and assists with motorcycles, training ranges, and the motorcycle shop. Travel statewide is required.

Qualifications

• Associate degree or equivalent combination of education and experience.
• Advanced proficiency with Microsoft Excel, including pivot tables and charts.
• Experience with cloud-based reporting and document management systems.
• Experience managing websites and social media platforms.
• Knowledge of inventory management, shipping, and asset tracking.
• Excellent typing, written and verbal communication, and customer service skills.
• Strong organizational skills with attention to detail.
• Ability to prioritize multiple projects and meet deadlines.
• Maintain confidentiality of sensitive information.
• Valid driver's license; NC motorcycle endorsement preferred.

Responsibilities

• Maintain and update Excel spreadsheets for student data, activity, and reporting.
• Create advanced Excel workbooks with pivot tables, charts, and data validation.
• Analyze program data, identify trends, and present findings to leadership.
• Reconcile data across systems to ensure accuracy and completeness.
• Coordinate contracts, distribution, tracking, and QA processes.
• Maintain program website and social media accounts; monitor inquiries.
• Maintain inventory records for motorcycles, parts, and shop supplies.
• Ship and receive routine parts and equipment to sites statewide.
• Assist with training ranges, motorcycles, and shop operations.
• Support logistics for RiderCoach updates, meetings, and events.

Skills

Excel

Cloud-based reporting

Document management systems

Microsoft Office

Website & social media management

Inventory management

Public relations & communication

Time management & organization

Confidentiality & data security

Driver's license

Motorcycle endorsement (NC) preferred

Team collaboration & customer service

Education

Associate degree in Business Administration or related field

Tools

Excel (advanced)

Document management systems

Office suite (Microsoft Office)

Cloud-based reporting apps

Website/social media tools

Job description

The primary function of this position is to provide administrative, technical, data management, reporting, logistical, equipment, and program support for the North Carolina Motorcycle Safety Education Program. The position maintains student and program records, analyzes statewide program data, prepares reports and dashboards, supports quality assurance operations, coordinates contracts and communications, manages inventory and shipping, and assists with motorcycles, training ranges, and the motorcycle shop. The position reports to the State Program Director and is housed at Lenoir Community College's Greene County Annex in Snow Hill. This position requires statewide travel.

• Associate degree from an institution accredited by a federally recognized institutional accreditor in Business Administration, Office Administration, Information Technology, Logistics, or a related field; or an equivalent combination of education and relevant experience
• Advanced proficiency with Microsoft Excel, including structured tables, formulas, sorting, filtering, pivot tables, charts, data validation, conditional formatting, lookup functions, and spreadsheet protection
• Experience using cloud-based reporting applications, document management systems, and Microsoft Office applications
• Experience managing business or organizational websites and social media platforms
• Knowledge of inventory management, shipping and receiving, asset tracking, and multi-location program support
• Working knowledge of motorcycle maintenance and repair sufficient to identify common parts, recognize service needs, and perform authorized routine tasks preferred
• Excellent typing, public relations, written communication, oral communication, customer service, time management, and problem-solving skills
• Strong organizational skills with exceptional attention to detail
• Self-motivated with the ability to prioritize multiple projects, meet deadlines, and adapt to shifting priorities with minimal supervision
• Ability to maintain confidentiality and safeguard sensitive student and program information
• Valid driver's license and ability to meet College requirements for operation of assigned vehicles
• North Carolina motorcycle endorsement preferred
• Positive role model to North Carolina RiderCoaches

Working Conditions:

• A combination of typical office, warehouse, motorcycle shop, outdoor training range, event, and travel environments
• Frequently sitting at a desk or workstation using a telephone, computer, keyboard, mouse, spreadsheets, and cloud-based software; some standing and walking
• Evening and/or weekend work is required
• Frequent statewide travel to community colleges and other motorcycle training sites is required
• Requires standing, stooping, bending, kneeling, reaching, and climbing, and may involve working in tiring or uncomfortable positions
• May require assisting with loading, securing, and unloading motorcycles and equipment from trucks or cargo trailers after appropriate training and authorization
• Requires lifting, pulling, carrying, packaging, and positioning tools, equipment, parts, and supplies weighing up to 50 pounds, with team or mechanical assistance used for heavier items
• Requires use of appropriate personal protective equipment and compliance with college, program, vehicle, shop, range, and equipment safety requirements

The duties of the Motorcycle Operations Coordinator include, but are not limited to:

• Maintain and update Microsoft Excel spreadsheets used for student data, class activity, program tracking, quality assurance, inventory, grant compliance, and performance reporting
• Create and maintain advanced Excel workbooks using structured tables, pivot tables, charts, data validation, conditional formatting, lookup functions, logical formulas, and other appropriate spreadsheet tools
• Analyze historical and current program information to identify trends, patterns, variances, data limitations, and operational issues, and present clear findings to program leadership
• Reconcile data among spreadsheets, the cloud-based class reporting system, source documents, and other approved systems to identify and resolve missing, duplicate, inconsistent, or inaccurate records
• Collaborate with program staff to define reporting needs, translate operational questions into measurable indicators, and improve statewide data collection processes
• Maintain accurate records within the program's approved class reporting, database, document management, and collaboration systems
• Maintain organized electronic and physical files in accordance with data accuracy, confidentiality, records retention, and access requirements
• Coordinate contract preparation, distribution, tracking, receipt, status updates, follow-up, and filing for quality assurance or quality control personnel
• Maintain assigned program website content and social media accounts by coordinating with program leadership; creating, scheduling, publishing, and updating accurate information; monitoring routine inquiries; and routing questions or issues to the appropriate staff member
• Maintain consistent branding, accessibility, accuracy, professionalism, and confidentiality across program communications
• Maintain accurate inventory records for motorcycles, motorcycle parts, tools, training materials, range supplies, safety equipment, shipping documentation, transfer records, and other program assets
• Identify, prepare, package, and ship routine motorcycle maintenance parts, equipment, and training materials to sites and instructors throughout the state
• Keep inventory, storage, and work areas organized, and assist with physical inventory counts and reconciliation
• Assist with documentation and coordination needed to prepare surplus motorcycles, parts, or equipment for disposition, including approved online surplus processes
• Perform routine maintenance or minor repairs when trained, qualified, and authorized, and promptly report safety concerns
• Assist with maintaining existing training ranges and preparing measurements, materials, documentation, or layouts for new or revised ranges
• Operate program vehicles and trailers only when properly licensed, trained, and authorized, and assist with safe loading, securing, transport, delivery, and pickup of motorcycles and equipment statewide
• Develop and maintain harmonious working relations with motorcycle dealers, site coordinators, Lead RiderCoaches, RiderCoaches, community college partners, vendors, and staff
• Provide administrative and logistical support for RiderCoach updates, meetings, workshops, open houses, rallies, and other program activities
• Assist the State Program Director and other program personnel with special projects and perform other duties as assigned

Lenoir Community College is an Equal Opportunity Employer. The College complies with existing federal, state, and local laws and regulations regarding nondiscrimination. The College prohibits discrimination against and/or exclusion from participation in any benefits or activities by any person, either on the staff and faculty or in the student body, on the grounds of race, color, creed, religion, national origin, sex, age, political affiliation, or disability.