Motorcoach Dispatch & Scheduling Specialist

All-Aboard-America-; Mesa (AZ); On-site; USD 42,000 - 64,000; Full time

Job summary

All Aboard America is seeking a Dispatcher to collaborate with Sales and customers to ensure accurate work orders for trips and to assign Motorcoach Operators. The role includes distributing paperwork and coordinating motorcoach cleaning and maintenance with the Maintenance Department.

The successful candidate will coordinate trip information, ensure compliance with federal and state regulations, and handle after-hours calls while maintaining a high level of customer service.

Qualifications

• 1+ year fleet dispatch experience preferred.
• FMCSA/state DOT rules/regulations knowledge preferred.
• CDL with passenger endorsement preferred.
• Excellent/professional written and oral communication skills required.
• Working knowledge of Microsoft Suite required.
• Background check and pre-employment drug screen required.

Responsibilities

• Represents the All Aboard America brand in a positive manner to all individuals.
• Reviews upcoming trips in scheduling system; collaborates with Sales to obtain missing info.
• Takes ownership of trips at Sales Handoff; communicates driver and vehicle info to clients.
• Schedules Operators and equipment; ensures compliance with laws and safety regs.
• Confirms trips with Operators; ensures all trip information is provided.
• Coordinates with Maintenance for vehicle readiness and maintenance scheduling.
• Maintains daily vehicle cleaning schedule and permits/fuel books.
• Carries on-call after-hours and responds to needs.
• Suggests process improvements to Supervisor.
• Responds to emails and phone calls promptly.
• Maintains safe working environment; reports unsafe conditions.
• Fulfils Motorcoach Operator duties if CDL-qualified.
• Other duties as assigned.

Skills

Communication skills

Microsoft Office

Multi-tasking

Tools

Microsoft Suite

Job description

All Aboard America is seeking a Dispatcher to collaborate with Sales and customers to ensure accurate work orders for trips and to assign Motorcoach Operators. The role includes distributing paperwork and coordinating motorcoach cleaning and maintenance with the Maintenance Department.

The successful candidate will coordinate trip information, ensure compliance with federal and state regulations, and handle after-hours calls while maintaining a high level of customer service.