Dispatcher

All-Aboard-America-; Mesa (AZ); On-site; USD 42,000 - 64,000; Full time

Job summary

All Aboard America is seeking a Dispatcher to collaborate with Sales and customers to ensure accurate work orders for trips and to assign Motorcoach Operators. The role includes distributing paperwork and coordinating motorcoach cleaning and maintenance with the Maintenance Department.

The successful candidate will coordinate trip information, ensure compliance with federal and state regulations, and handle after-hours calls while maintaining a high level of customer service.

Qualifications

• 1+ year fleet dispatch experience preferred.
• FMCSA/state DOT rules/regulations knowledge preferred.
• CDL with passenger endorsement preferred.
• Excellent/professional written and oral communication skills required.
• Working knowledge of Microsoft Suite required.
• Background check and pre-employment drug screen required.

Responsibilities

• Represents the All Aboard America brand in a positive manner to all individuals.
• Reviews upcoming trips in scheduling system; collaborates with Sales to obtain missing info.
• Takes ownership of trips at Sales Handoff; communicates driver and vehicle info to clients.
• Schedules Operators and equipment; ensures compliance with laws and safety regs.
• Confirms trips with Operators; ensures all trip information is provided.
• Coordinates with Maintenance for vehicle readiness and maintenance scheduling.
• Maintains daily vehicle cleaning schedule and permits/fuel books.
• Carries on-call after-hours and responds to needs.
• Suggests process improvements to Supervisor.
• Responds to emails and phone calls promptly.
• Maintains safe working environment; reports unsafe conditions.
• Fulfils Motorcoach Operator duties if CDL-qualified.
• Other duties as assigned.

Skills

Communication skills

Microsoft Office

Multi-tasking

Tools

Microsoft Suite

Job description

Current AAA Team Members: Contact HR for an internal application

POSITION OVERVIEW:

The Dispatcher collaborates with the Sales Department and customers to ensure Motorcoach Operators have accurate/complete workorders for trips. In addition, this position is responsible for the assignment and scheduling of the Motorcoach Operators including the distribution of all necessary paperwork for proper completion of assignments, and for the coordination of motorcoach cleaning and scheduled maintenance with the Maintenance Department.

ESSENTIAL JOB RESPONSIBILITIES:

• Represents the All Aboard America brand in a positive manner to all individuals; is an advocate for the Company.
• Reviews all upcoming trips (charter services and line-runs) in the scheduling system. Ensures all information is present and accurate. Collaborates with the Sales Department to obtain any missing charter trip information.
• Takes ownership of all trips at the Sales Handoff, assuming all communication with clients, obtaining all missing information for the trip and communicating driver and vehicle information to the client.
• Schedules Motorcoach Operators and equipment for all service types ensuring that all state, federal, local, and/or Company laws and safety regulations can be met.
• Communicates and confirms scheduled trips with Motorcoach Operators.
• Ensures that Motorcoach Operators have all information for their trip (itineraries, signs, hotel information, client special requests, etc.) before departing on their trip.
• Collaborates with the Maintenance Department to ensure: vehicle readiness for upcoming trips, and scheduling of vehicle repairs, preventative maintenance and emergency on-call requirements.
• Completes daily vehicle cleaning schedule in correspondence to dispatch requirements; communicates to the Custodial Department.
• Maintains Permit and Fuel Books in all company vehicles.
• Carries on-call after-hours cell phone when required, responding to all after-hours needs.
• Provides process/procedure improvement recommendations to Supervisor.
• Responds to email communications and phone calls in a timely manner.
• Maintains a safe working environment at all times; reports any unsafe working condition to Supervisor immediately.
• Follows all Company policies and procedures.
• Fulfills the role of a Motorcoach Operator as needed (qualified CDL holders only).
• Other duties as assigned.

SCHEDULE/TRAVEL:

Dispatchers are expected to work their scheduled shift. Shifts may vary depending on location needs. Dispatchers must be available to work early mornings, days, and evenings. Little to no travel is expected.

QUALIFICATIONS REQUIRED:

• 1+ year(s) fleet dispatch experience preferred.
• Demonstrated knowledge of Federal Motor Carrier Safety Administration (FMCSA) and state/local Department of Transportation rules/regulations preferred.
• Commercial Driver’s License with passenger endorsement preferred.
• Excellent/professional written and oral communication skills required.
• Working knowledge of Microsoft Suite required.
• Successfully pass a background check and a pre-employment drug screen.

SKILLS AND PERSONAL CHARACTERISTICS REQUIRED:

• Holds oneself accountable for their own results and displays a commitment for the results of the team.
• Desires to pursue excellence and fulfill position requirements in such a way to further the goals of the organization.
• Committed to service excellence, serving customers, other Team Members and vendors; establishes and maintains effective working relationships.
• Acts with integrity in all actions, demonstrating honesty and fairness in all activities and striving for excellence in all matters of ethical conduct.
• Demonstrates respect for all individuals; fosters openness and trust.
• Embraces change, never being content with the status quo; understands that success can only be achieved through change.
• Ability to comprehend and follow oral and written instructions.
• Possesses excellent interpersonal and oral/written communication skills.
• Ability to multi-task and work under time restraints.

PHYSICAL DEMANDS / WORK ENVIRONMENT:

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical: May include lifting up to 30 pounds, and push/pull up to 50 lbs. Team Member is required to sit, walk, climb stairs, bend, kneel, lift, reach, and stand.

Environment: While performing the duties of this job, the Team Member will work primarily in an office setting at an ambient room temperature; lighting as found in a typical office environment.