Motor Vehicle Call Center Specialist I

okgov; Oklahoma; Sur place; USD 39 000 - 48 000; Plein temps

Avantages offerts par ce poste

Benefits package

Employer-mac Retirement match

Paid holidays

Paid annual leave

Longevity payments

Résumé du poste

Service Oklahoma is seeking a MV Call Center Specialist I to serve as the initial contact for License Operators, internal staff, and the public about motor vehicle services. You will provide accurate information, resolve inquiries, and process requests while adhering to policies and state regulations.

The role requires excellent communication, data entry accuracy, and the ability to use multiple computer systems. Flexibility for varying shifts and occasional overtime is expected.

Qualifications

• Minimum qualifications include an Associate's Degree and 1 year of customer service, call center, or motor vehicle experience, or 3 years in related work.
• Strong customer service and communication skills are required.
• Ability to navigate multiple systems and process transactions accurately.

Responsabilités

• Answer inbound calls from License Operators and the public.
• Provide information on vehicle registrations, titles, liens, renewals, and related requirements.
• Assist customers in understanding state laws, policies, and procedures.
• Resolve routine inquiries and service requests promptly and professionally.
• Research accounts and records to determine appropriate resolutions.
• Ensure documentation is complete and accurate; escalate complex issues as needed.
• Maintain up-to-date knowledge of motor vehicle laws and procedures.
• Assist with system navigation and transaction processing.

Connaissances

Customer service

Call center

Data entry

Problem solving

Formation

Associate's Degree

Description du poste

Service Oklahoma is seeking a MV Call Center Specialist I to serve as the initial contact for License Operators, internal staff, and the public about motor vehicle services. You will provide accurate information, resolve inquiries, and process requests while adhering to policies and state regulations.

The role requires excellent communication, data entry accuracy, and the ability to use multiple computer systems. Flexibility for varying shifts and occasional overtime is expected.