Motor Vehicle Call Center Agent – Help Oklahomans

State of Oklahoma; Oklahoma; On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Benefits package

Retirement match up to 7%

11 holidays, 15 days leave, 15 days 0f

Job summary

The State of Oklahoma's Help Desk & LO Support Services seeks a MV Call Center Specialist I. You will be the first point of contact for License Operators and the public, delivering accurate information and guiding customers through motor vehicle processes and transactions.

Join a government service team focused on quality customer experience with a stable schedule, paid holidays, annual leave, sick leave, and retirement benefits. Cross-training and compliance with policies are expected.

Qualifications

• Knowledge of customer service principles and practices.
• Knowledge of motor vehicle titles and registrations.
• Ability to communicate effectively with customers and staff.

Responsibilities

• Answers inbound telephone calls from License Operators and the public.
• Provides information regarding vehicle registration, titles, liens, renewals, replacements, and motor vehicle requirements.
• Assists customers in understanding state laws, policies, and procedures related to motor vehicle services.

Skills

Customer service

Problem solving

Communication

Attention to detail

Data entry

Multi-system navigation

Education

Associate’s Degree

3 years customer service experience

Job description

The State of Oklahoma's Help Desk & LO Support Services seeks a MV Call Center Specialist I. You will be the first point of contact for License Operators and the public, delivering accurate information and guiding customers through motor vehicle processes and transactions.

Join a government service team focused on quality customer experience with a stable schedule, paid holidays, annual leave, sick leave, and retirement benefits. Cross-training and compliance with policies are expected.