Mother/Baby Unit Patient Services Specialist

Mercy Medical Center, Baltimore, MD; Baltimore (MD); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Health, dental & vision

Wellness credit

403(b) retirement plan

Paid time off

Tuition reimbursement

Employee mental health resources

Disability benefits

Discounts on insurance

Rewards & recognition program

Job summary

Mercy Medical Center, Baltimore, MD invites applications for a Mother/Baby Nursing Unit Patient Service Rep. You will support the nursing station, assist with patient flow, and collaborate with care teams to maintain a compassionate, efficient unit.

This role requires a High School Diploma or GED and 1–2 years of healthcare experience, with 3–5 years preferred. Shift rotations include day and night hours, averaging 72 hours every two weeks, reflecting Mercy's commitment to flexible staffing.

Qualifications

• High School Diploma or GED required.
• 1–2 years of healthcare experience required.
• 3–5 years in related field preferred.

Responsibilities

• Coordinate daily operations of the nursing station and monitor unit operations.
• Maintain smooth flow of patients, visitors, staff and information.
• Provide direct clerical and administrative support to the patient care department.
• Collaborate with other departments to ensure smooth unit operation.
• Deliver patient-focused customer service to support a healing environment.

Skills

Customer service

Administrative support

Healthcare experience

Education

High School Diploma or GED

Job description

Mercy Medical Center, Baltimore, MD invites applications for a Mother/Baby Nursing Unit Patient Service Rep. You will support the nursing station, assist with patient flow, and collaborate with care teams to maintain a compassionate, efficient unit.

This role requires a High School Diploma or GED and 1–2 years of healthcare experience, with 3–5 years preferred. Shift rotations include day and night hours, averaging 72 hours every two weeks, reflecting Mercy's commitment to flexible staffing.