Mother Baby- PSR Day/Night Rotation

Mercy Medical Center, Baltimore, MD; Baltimore (MD); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Health, dental & vision

Wellness credit

403(b) retirement plan

Paid time off

Tuition reimbursement

Employee mental health resources

Disability benefits

Discounts on insurance

Rewards & recognition program

Job summary

Mercy Medical Center, Baltimore, MD invites applications for a Mother/Baby Nursing Unit Patient Service Rep. You will support the nursing station, assist with patient flow, and collaborate with care teams to maintain a compassionate, efficient unit.

This role requires a High School Diploma or GED and 1–2 years of healthcare experience, with 3–5 years preferred. Shift rotations include day and night hours, averaging 72 hours every two weeks, reflecting Mercy's commitment to flexible staffing.

Qualifications

• High School Diploma or GED required.
• 1–2 years of healthcare experience required.
• 3–5 years in related field preferred.

Responsibilities

• Coordinate daily operations of the nursing station and monitor unit operations.
• Maintain smooth flow of patients, visitors, staff and information.
• Provide direct clerical and administrative support to the patient care department.
• Collaborate with other departments to ensure smooth unit operation.
• Deliver patient-focused customer service to support a healing environment.

Skills

Customer service

Administrative support

Healthcare experience

Education

High School Diploma or GED

Job description

Summary

Join Our Team at Mercy Medical Center – Now Hiring a Mother/Baby Nursing Unit Patient Service Rep! Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi‑time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025. As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family.

Responsibilities

The Mother/Baby PSR collaborates with unit leadership, coordinates the daily operations of the nursing station, and maintains continuous awareness of unit operations and potential issues. The PSR maintains the efficient flow of patients, visitors, other staff, and information on the patient care area. The PSR provides direct clerical and administrative support to the patient care department and collaborates as needed with other departments to maintain smooth operation of the unit. He/She pro‑actively demonstrates appropriate customer service and hospitality practices to enhance the perception of all customers as a healing and compassionate environment for both the inpatient and outpatient setting. Shift: Day/Night Rotation; 72 hours Biweekly.

Requirements

• High School Diploma or GED
• Required: 1-2 Years experience in healthcare setting
• Preferred: 3-5 years experience in related field or specialty practice preferred

Min

USD $17.83/Hr.

Max

USD $26.75/Hr.

Benefits

Benefits Eligibility is based on your scheduled FTE status and Job Category

• Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
• 403(b) retirement plan with generous company match and “catch up” provision
• Paid Time Off (PTO) & company paid holidays
• Tuition reimbursement
• Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
• Employer paid Short & Long Term Disability benefits for eligible employees Voluntary Benefits
• Discounts on auto & home insurance and Verizon plans
• Mercy's Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy's Mission and Values

EEO Statement

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.