Patient Service Rep- Emergency Dept

Mercy Medical Center, Inc.; Baltimore (MD); Hybrid; USD 25,000 - 37,000; Full time

Benefits offered by this job

Health benefits

403(b) retirement plan

PTO & holidays

Tuition reimbursement

Mental Health resources

Disability benefits

Discounts on auto & home insurance

Rewards & Recognition program

Job summary

Mercy Medical Center, Inc. is seeking a Patient Service Representative to provide clerical support in the physician practice and manage the daily workflow. You will handle patient registration, scheduling, charge entry, and end-of-day reconciliation while ensuring accurate payments and referrals processing.

The ideal candidate will demonstrate attention to detail, excellent customer service, and the ability to work independently or as part of a team in a busy clinical setting.

Qualifications

• High School Diploma or GED required.
• 1-2 years experience in healthcare setting required.
• Preferred: 3-5 years in related field or specialty practice.
• 1 year in patient reception or customer service preferred.
• Certificate of completion of medical terminology course preferred.

Responsibilities

• Coordinate daily operations of the physician practice and provide clerical support.
• Manage physician schedule, assist callers and visitors, patient registration and charge entry.
• Handle end-of-day reconciliation, collect payments, and obtain referrals and surgical authorizations.
• Provide excellent customer service; read, write and speak English clearly; work well in a team.

Skills

Typing 40 wpm

Customer service

Detail oriented

Team player

Multitasking

Communication

Independent decisions

Phone etiquette

Education

High School Diploma or GED

healthcare experience 1-2 years

3-5 years experience (preferred)

1 year patient reception

Medical terminology cert (preferred)

Tools

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Microsoft Outlook

Meditech

Epic

Performance Manager/NetLearning

Job description

Summary

The Patient Care Services PSR, collaboration with unit leadership, coordinates the daily operations of the nursing station, maintaining continuous awareness of unit operations and potential issues. Maintains the efficient flow of patients, visitors, other staff, and information on the patient care area. Provides direct clerical and administrative support to the patient care department and collaborates as needed with other department to maintain smooth operation of the unit. He/She pro-actively demonstrates appropriate customer service and hospitality practices to enhance the perception of all customers of the department as a healing and compassionate environment for both the inpatient and outpatient setting.

The Patient Service Representative position in the physician practice provides clerical support to the practice and providers on a regular basis. The PSR is responsible for appropriate management of the physician schedule, assist callers and visitors to the office, patient registration, charge entry, end of day reconciliation, obtaining payments from patients, and collects referrals and surgical authorizations. The PSR is to provide excellent customer service using professionalism and proficiency. Must be a person who pays attention to detail and likes to be a team player. This position is cross trained for and fills in for other members of the team as needed.

Responsibilities

• License Requirements: N/A
• Certification Requirements: N/A
• Age Specific Care Provided For: Adolescents Adults Geriatrics

• Knowledge, Skills and Abilities:
  • Computer proficiency and technical aptitude with the ability to utilize one or more of the following:
  • Microsoft Word, Power Point, Excel
  • Microsoft Outlook
  • Meditech (if applicable to position)
  • Epic (if applicable to position)
  • Performance Manager/NetLearning
  • Must be able to read, write, and speak the English language in an understandable manner.
  • Must be able to work independently and possess the ability to make independent decisions when circumstances warrant such action.
  • Must possess the ability to effectively communicate and deal tactfully with other personnel, visitors, patients, physicians, customers, and the general public.
  • Must be flexible, have personal integrity, and the ability to function effectively as a team with other employees.
  • Must be able to follow written and oral instructions.
• Other Requirements:
  • Computer skills, customer service, organization, paying attention to detail, accurate in data entry, ability to work as a team member, answer multiple phone lines (multi task with a pleasant manner), and get along with other co-workers.
  • Certificate of completion of medical terminology course preferred or proven expertise in medical terminology.
  • Must be able to type a minimum of 40 wpm, with 55 wpm preferred.

Requirements

• Education and Work Experience:
  • High School Diploma or GED
  • Required: 1-2 Years experience in healthcare setting
  • Preferred: 3-5 years experience in related field or specialty practice
  • 1 year in patient reception or customer service
  • Prefer Certificate of completion of medical terminology course.
• Specific Requirements:
  • License Requirements: N/A
  • Certification Requirements: N/A
  • Age Specific Care Provided For:
    • Adolescents
    • Adults
    • Geriatrics
  • Knowledge, Skills and Abilities:
    • Computer proficiency and technical aptitude with the ability to utilize one or more of the following:
    • Microsoft Word, Power Point, Excel
    • Microsoft Outlook
    • Meditech (if applicable to position)
    • Epic (if applicable to position)
    • Performance Manager/NetLearning
    • Must be able to read, write, and speak the English language in an understandable manner.
    • Must be able to work independently and possess the ability to make independent decisions when circumstances warrant such action.
    • Must possess the ability to effectively communicate and deal tactfully with other personnel, visitors, patients, physicians, customers, and the general public.
    • Must be flexible, have personal integrity, and the ability to function effectively as a team with other employees.
    • Must be able to follow written and oral instructions.
  • Other Requirements:
    • Computer skills, customer service, organization, paying attention to detail, accurate in data entry, ability to work as a team member, answer multiple phone lines (multi task with a pleasant manner), and get along with other co-workers.
    • Certificate of completion of medical terminology course preferred or proven expertise in medical terminology.
    • Must be able to type a minimum of 40 wpm, with 55 wpm preferred.

Salary

Min: USD $17.83/Hr.

Max: USD $26.75/Hr.

Compensation decisions are made in alignment with internal equity, role scope, and market data to ensure fair and consistent pay practices. Most new hires are typically placed within the lower to mid-portion of the range; offers above that level are reserved for candidates with advanced or highly specialized qualifications.

Benefits

Benefits Eligibility is based on your scheduled FTE status and Job Category

• Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
• 403(b) retirement plan with generous company match and “catch up” provision
• Paid Time Off (PTO) & company paid holidays
• Tuition reimbursement
• Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
• Employer paid Short & Long Term Disability benefits for eligible employees
• Voluntary Benefits
• Discounts on auto & home insurance and Verizon plans
• Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values

EEO Statement

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.