Mortgage Solutions Analyst — Delinquency & Loss Mitigation

Gate City Bank; Fargo (ND); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Acts of Kindness

Customer focus

Leadership opportunities

Innovation culture

Compliance culture

Job summary

Gate City Bank is seeking a Lending Solutions Analyst to join our Fargo Corporate Office. In this role, you’ll work directly with customers facing financial difficulty, helping them explore options to keep homeownership while ensuring compliance with investor and bank requirements.

This position combines customer communication, financial analysis, problem-solving, and collaboration to deliver positive outcomes for customers and the bank. Training will precede a hybrid work arrangement.

Qualifications

• Associate degree and 3+ years in banking, lending, collections or related services.
• Strong analytical, problem-solving and decision-making abilities.
• Excellent communication and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Attention to detail and compliance.

Responsibilities

• Discuss delinquent mortgage accounts and available assistance options with customers.
• Analyze financial information to determine loss mitigation eligibility for loan modifications or repayment plans.
• Manage investor reporting and ensure regulatory and investor compliance.
• Review loan accounts, property details, disputes and bankruptcy-related matters.
• Collaborate with internal teams, investors, insurers, attorneys, and external partners to resolve complex cases.
• Maintain accurate documentation and meet deadlines and service standards.
• Support process improvements and a culture of continuous learning and innovation.

Skills

Analytical skills

Problem-solving

Decision-making

Communication skills

Customer service

Time-management

Attention to detail

Microsoft Office

Education

Associate degree

Tools

Microsoft Office

Job description

Gate City Bank is seeking a Lending Solutions Analyst to join our Fargo Corporate Office. In this role, you’ll work directly with customers facing financial difficulty, helping them explore options to keep homeownership while ensuring compliance with investor and bank requirements.

This position combines customer communication, financial analysis, problem-solving, and collaboration to deliver positive outcomes for customers and the bank. Training will precede a hybrid work arrangement.