Loan Servicing Representative

Gate City Bank; Fargo (ND); On-site; USD 36,000 - 52,000; Full time

Job summary

Gate City Bank in Fargo Downtown Corporate Office is seeking a full-time Loan Servicing Representative to provide prompt and accurate service for personal, mortgage, and business loans in line with company policies.

The role emphasizes detailed data entry, timely responses to customers by phone or in person, and collaboration with internal teams to resolve loan issues while maintaining high accuracy and compliance.

Qualifications

• Associate degree; two years of related experience; or equivalent combination of education and experience.
• Strong oral and written communication skills.
• Interpret and use data for decision making.

Responsibilities

• Maintain knowledge of loan attributes to complete data entry and authorize adjustments.
• Provide information and resolve issues for customers over the phone (and in person) regarding loan accounts.
• Maintain knowledge related to loan balances, payments, interest, insurance, taxes, title, and payoffs.
• Read and interpret loan documents and calculate figures such as interest.
• Coordinate with title/insurance companies and government agencies to resolve issues.

Skills

Data entry

Loan knowledge

Communication

Problem solving

Customer service

Education

Associate degree

Job description

Location Fargo Corporate Office Job Description: Gate City Bank is now hiring a full-time Loan Servicing Representative at our Fargo Downtown Corporate Office. This position provides prompt and accurate service related to personal, mortgage, and business loans in accordance with Gate City Bank’s values, policies, and procedures as described below.

ESSENTIAL FUNCTIONS:

• Maintain knowledge of loan attributes to complete data entry, provide information and authorize adjustments when necessary such as waiving late fees, reversing payments, or changing due dates.
• Provide information and resolve issues for internal and external customers over the phone (and occasionally in person) regarding loan accounts.
• Maintain adequate knowledge related to loan balances, payments, interest, insurance, taxes, title, automatic payments and payoffs to complete related activities for loans including pulling and reviewing reports.
• Apply critical thinking with the ability to problem solve, to read and interpret loan documents, and calculate figures and amounts such as interest.
• Communicate and work with related third parties such as title and insurance companies and government agencies to accomplish tasks, research and understand procedures, and requirements and to resolve issues.
• Other: Provide a “Wow” customer service experience for team members and customers. Develop and maintain productive relationships with team members, leaders, customers, and vendors.
• Prompt and reliable attendance is essential in order to provide expected levels of service.
• Must comply with all Gate City Bank policies, procedures, and applicable laws and regulations. Must be detailed-oriented and maintain high degree of accuracy. Ability to make decisions in a fast-paced environment.

EDUCATION AND EXPERIENCE:

• Associate degree; two years of related experience; or equivalent combination of education and experience.
• Strong oral and written communication skills.
• Interpret and use data for decision making.

EOE/including Disability/Vets Member FDIC Gate City Bank is growing and creating more employment opportunities to meet our customer's needs For a Better Way of Life.®

Benefits and Work Environment:

At Gate City Bank, we are committed to making the lives of our team members better by investing in them with competitive compensation and a comprehensive benefit package. We take pride in providing a fun, fast paced, high energy, and collaborative work environment and have been named by Prairie Business Magazine as one of the 50 Best Places to Work in the region for twelve years in a row. We are excited you are interested in joining the Gate City Bank team.