Mortgage Loss Mitigation & Foreclosure Specialist

First National Bank of Omaha; Omaha (NE); Hybrid; USD 37,454 - 59,927; Full time

Benefits offered by this job

Health insurance

Tuition assistance

401(k) with matching

Job summary

First National Bank of Omaha (FNBO) is seeking a Loss Mitigation Specialist to manage complex delinquency cases through outbound and inbound calls, offering solutions to cure delinquency while maintaining call control and delivering strong customer experience.

Role expands into foreclosure, bankruptcy, and loss mitigation processes with hybrid in-office/remote collaboration in Omaha, NE area. Requires related operations experience and strong communication.

Qualifications

• Bachelor's degree preferred.
• Industry relevant operations/production experience (Collections, Mortgage Loss Mitigation, Mortgage Foreclosures, etc.).
• Demonstrated knowledge of banking, applicable regulations and compliance issues.
• Demonstrated ability to manage and coordinate multiple tasks and functions.
• Superior verbal and written communication skills.
• Excellent PC skills.
• Independent worker, self-starter.
• Ability to multi-task and meet multiple overlapping deadlines.
• Unrestricted work authorization and not requiring future sponsorship.

Responsibilities

• Make outbound calls to customers.
• Negotiate customer payment options to cure complex delinquency.
• Receive and handle inbound customer calls.
• Provide program options, recommendations and issue resolution service resulting in timely repayment of past due accounts.
• Initiate and complete foreclosures per investor guidelines and review loans in foreclosure monthly.
• Complete delinquency reporting to investors and maintain quality control.
• Maintain knowledge of HUD, FNMA and other investor requirements and implement transactions accordingly.

Skills

Verbal communication

Written communication

Customer service

Multitasking

Negotiation

Education

Bachelor's degree preferred

Job description

First National Bank of Omaha (FNBO) is seeking a Loss Mitigation Specialist to manage complex delinquency cases through outbound and inbound calls, offering solutions to cure delinquency while maintaining call control and delivering strong customer experience.

Role expands into foreclosure, bankruptcy, and loss mitigation processes with hybrid in-office/remote collaboration in Omaha, NE area. Requires related operations experience and strong communication.