Mortgage Servicing Support Specialist

FiT Mortgage, LLC; Illinois; On-site; USD 28,000 - 42,000; Full time

Job summary

Mortgage Forward is seeking a Mortgage Servicing Call Center Representative in Bryn Mawr, Chicago, IL. This regular full-time clerical role handles phone and email communications with members/borrowers for serviced loans.

Responsibilities include answering inquiries, processing payments, routing questions, and maintaining compliance with applicable laws and Mortgage Forward policies. Excellent customer service and attention to detail are essential.

Qualifications

• A high school education or GED.
• Minimum one year of similar or related experience.
• Demonstrated excellent attention to detail, customer service and communication skills.

Responsibilities

• Answer incoming calls and emails from members and process their questions and inquiries including but not limited to payments and general inquiries.
• Utilize appropriate security measures to identify borrowers and protect against fraud.
• Assist borrowers in navigating servicing website.
• Investigate and resolve borrower concerns, providing appropriate advice and counseling to borrower inquiries and problems.
• Help to route calls and/or emails to other departments as needed.
• Effectively diffuse upset borrowers and situations with patience and tact.
• Meet or exceed company SLAs for response time and quality.
• Responsible for maintaining compliance with all applicable federal, state, and local rules and regulations, and following all of Mortgage Forward's policies, procedures and internal controls.
• All other duties as assigned.

Skills

Customer service

Communication skills

Education

High School Diploma or GED

Job description

Mortgage Forward is seeking a Mortgage Servicing Call Center Representative in Bryn Mawr, Chicago, IL. This regular full-time clerical role handles phone and email communications with members/borrowers for serviced loans.

Responsibilities include answering inquiries, processing payments, routing questions, and maintaining compliance with applicable laws and Mortgage Forward policies. Excellent customer service and attention to detail are essential.