Mortgage Servicing Support Specialist I

Planet-Home-Lending; Irving (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical plans

Disability insurance

Life insurance

401(k)

Paid holidays

Job summary

Planet Home Lending is seeking a Customer Service Representative I to resolve borrower inquiries on current mortgage loans received via inbound and outbound calls.

You will join a team of mortgage professionals delivering high-quality service in a fast-paced office environment. The role emphasizes accurate servicing records, timely follow-ups, and adherence to regulatory requirements. Benefits include medical plans, disability and life insurance, 401(k), and paid holidays.

Qualifications

• High school diploma or equivalent required.
• General call center experience preferred.
• Experience with loan servicing a plus.
• Strong problem-solving and multitasking abilities.

Responsibilities

• Responds to borrower inbound calls concerning their account, ensuring high quality service, adhering to productivity, and regulatory requirements.
• Prioritizes the needs of the business, completing outbound calls as inbound call volume permits.
• Completes follow-up tasks to ensure customer satisfaction and resolution.
• Miscellaneous duties as assigned.

Skills

Problem solving

Multitasking

Fast-paced environment

Windows

Education

High school diploma or equivalent

Job description

Planet Home Lending is seeking a Customer Service Representative I to resolve borrower inquiries on current mortgage loans received via inbound and outbound calls.

You will join a team of mortgage professionals delivering high-quality service in a fast-paced office environment. The role emphasizes accurate servicing records, timely follow-ups, and adherence to regulatory requirements. Benefits include medical plans, disability and life insurance, 401(k), and paid holidays.