Mortgage Forward - Sr. Loan Servicer

FiT Mortgage, LLC; Chicago (IL); On-site; USD 31,464 - 47,196; Full time

Job summary

Mortgage Forward is seeking a Sr. Loan Servicer to support post-originations through payoff, ensuring excellent service to members and clients. You will handle loan maintenance, escrow, PMI remittance, and insurance monitoring while applying security measures and resolving borrower inquiries.

A background of 3+ years in agency loan servicing is required, along with a 2-year degree or equivalent certification. Join a team focused on reliability, accuracy, and compliance.

Qualifications

• Three to five years of similar or related experience in mortgage servicing.
• A 2-year college degree, or completion of a specialized certification or licensing.

Responsibilities

• Serve as primary contact between Mortgage Forward and clients for loan-related needs.
• Process loan maintenance requests for agency and investor loans.
• Assist with escrow disbursements, PMI remittance, and insurance monitoring.
• Navigate servicing website and resolve borrower inquiries with guidance.
• Maintain compliance with applicable laws and Mortgage Forward policies.
• Back up other loan servicers and support VP, Servicing as needed.

Skills

Mortgage servicing

Customer service

Communication

Education

Associate degree or related certification

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Mortgage Forward - Sr. Loan Servicer

Regular Full Time Clerical Bryn Mawr, Chicago, IL, US

6 days ago Requisition ID: 1219

Salary Range: $22.84 To $34.26 Hourly

Mortgage Forward is Hiring GREAT people for our GREAT team!

Do you enjoy customer interaction and relationship building?

WE WANT YOU ON OUR TEAM!

Reporting directly to and under the supervision of the VP, Servicing, the Sr. Loan Servicer’s primary purpose is to assist Mortgage Forward to live out our Vision, “To be the members’ trusted financial partner”. Responsible for ensuring that outstanding service is delivered to both internal and external members, in alignment with our Standards of Greatness.

The Sr. Loan Servicer is responsible for servicing mortgage loans from post‑origination through payoff date. Previous experience of 3 years servicing agency loans is a requirement.

As a Sr. Loan Servicer your duties will be:

• Serve as a point of contact between Mortgage Forward and its clients, working closely with Mortgage Forward employees and client employees to assist with loan-related needs.
• Utilize appropriate security measures to identify borrowers and protect against fraud.
• Assist borrowers in navigating servicing website.
• Investigate and resolve borrower concerns, providing appropriate advice and counseling to borrower inquiries and problems.
• Effectively diffuse upset borrowers and situations with patience and tact.
• Serve as escalation point for member/borrower inquiries, may also handle lower-level inquiries as needed.
• Answer incoming calls from members and process their questions and inquiries including payments.
• Complete loan maintenance requests for portfolio and investor (including but not limited to Freddie Mac and Fannie Mae) loans.
• Process payoff requests and lien releases.
• Assist with escrow disbursements and escrow analysis.
• Assist with PMI remittance monthly to all insurers.
• Monitor insurance coverage on collateral properties.
• Assist with collection efforts across delinquent loans as back up.
• Assist with agency and investor reporting as needed.
• Be a willing participant in improving skills as it relates to mortgage servicing and consumer lending by ongoing reading, taking online and other courses
• Serve as a backup to loan servicers.
• Serve as a backup to VP, Servicing when VP, Servicing is out of the office.
• Assist with other ad hoc projects and perform other job related duties as assigned.
• Responsible for maintaining compliance with all applicable federal, state, and local rules and regulations, and following all of Mortgage Forward’s policies, procedures and internal controls.

Requirements needed to be part of this team:

• Three years to five years of similar or related experience
• A 2-year college degree, or completion of a specialized certification or licensing, or specialized training courses, or job‑specific skills

Join us at Mortgage Forward and discover a workplace that invests in you! We’re the total package!

Mortgage Forward is proud to be an Equal Opportunity Employer,

Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.