Mortgage Servicing Call Center Representative

FiT Mortgage, LLC; Illinois; On-site; USD 28,000 - 42,000; Full time

Job summary

Mortgage Forward is seeking a Mortgage Servicing Call Center Representative in Bryn Mawr, Chicago, IL. This regular full-time clerical role handles phone and email communications with members/borrowers for serviced loans.

Responsibilities include answering inquiries, processing payments, routing questions, and maintaining compliance with applicable laws and Mortgage Forward policies. Excellent customer service and attention to detail are essential.

Qualifications

• A high school education or GED.
• Minimum one year of similar or related experience.
• Demonstrated excellent attention to detail, customer service and communication skills.

Responsibilities

• Answer incoming calls and emails from members and process their questions and inquiries including but not limited to payments and general inquiries.
• Utilize appropriate security measures to identify borrowers and protect against fraud.
• Assist borrowers in navigating servicing website.
• Investigate and resolve borrower concerns, providing appropriate advice and counseling to borrower inquiries and problems.
• Help to route calls and/or emails to other departments as needed.
• Effectively diffuse upset borrowers and situations with patience and tact.
• Meet or exceed company SLAs for response time and quality.
• Responsible for maintaining compliance with all applicable federal, state, and local rules and regulations, and following all of Mortgage Forward's policies, procedures and internal controls.
• All other duties as assigned.

Skills

Customer service

Communication skills

Education

High School Diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Mortgage Servicing Call Center Representative

Regular Full Time Clerical Bryn Mawr, Chicago, IL, US

4 days ago Requisition ID: 1244

Salary Range: $20.48 To $30.73 Hourly

Mortgage Forward is Hiring GREAT people for our GREAT team!

Do you enjoy customer interaction and relationship building?

WE WANT YOU ON OUR TEAM!

The Mortgage Servicing Call Center Representative is responsible for all phone and email communication with members/borrowers for loans that Mortgage Forward is servicing.

As a Mortgage Loan Closer your duties will be:

Responsible for delivering a high level of member service to internal and external:

• Promises to listen, be responsive to members' needs, simplify their financial life, and make it easy to do business with us.
• Promises to build valued relationships by discovering members' needs, and recommending relevant products and services.
• Promises to be knowledgeable and respectful - one transaction, one interaction, and one member at a time.
• Answer incoming calls and emails from members and process their questions and inquiries including but not limited to payments and general inquiries.
• Utilize appropriate security measures to identify borrowers and protect against fraud.
• Assist borrowers in navigating servicing website.
• Investigate and resolve borrower concerns, providing appropriate advice and counseling to borrower inquiries and problems.
• Help to route calls and/or emails to other departments as needed.
• Effectively diffuse upset borrowers and situations with patience and tact.
• Meet or exceed company SLAs for response time and quality.
• Responsible for maintaining compliance with all applicable federal, state, and local rules and regulations, and following all of Mortgage Forward's policies, procedures and internal controls.
• All other duties as assigned

Requirements needed to be part of this team:

• A high school education or GED
• Minimum one year of similar or related experience
• Demonstrated excellent attention to detail, customer service and communication skills

We're the total package!

Mortgage Forward is proud to be an Equal Opportunity Employer,

Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation