Mortgage Servicing Specialist II – Payments & Payoffs

Union Savings Bank; Sycamore (OH); Sur place; USD 40 000 - 60 000; Plein temps

Résumé du poste

Union Savings Bank in Cincinnati, OH, is seeking a mortgage loan servicing professional to accurately and timely process payments, payoffs, and loan-related calculations. The role emphasizes helping customers while protecting sensitive information, within a team-oriented environment.

The bank has 40 full-service branches across OH, IN, KY, and PA and is an Equal Opportunity Employer. You will handle daily reconciliation, posting, and funding tasks while ensuring compliance and quality service.

Qualifications

• High School Diploma or equivalent.
• Familiarity with mortgage loan documentation required
• Basic Word, Excel, Outlook, MS Office program experience
• Excellent verbal and written communication.
• Must be able to work in a team environment to interact with employees at all levels.
• Excellent customer service skills with both external and internal customers.
• Excellent organization, data entry and mathematical skills and attention to detail.
• Ability to work under high volume and pressure of deadlines.
• Problem solving ability.

Responsabilités

• Process complex mortgage payments efficiently and correctly.
• Process payoffs
• Process Arm recalculations
• Ability to coordinate and prioritize workflow efficiently.
• Handle multiple priorities in a fast-paced environment
• Understand and effectively utilize department systems and/or programs
• Ability to demonstrate good judgment when handling difficult situations
• Exceptional written and verbal communication skills
• Respond to all borrowers regarding payment issues or concerns.
• Maintain and document all payment reversals and borrower requests.
• Reconcile balance sheet at the end of each day.
• Protect confidential and sensitive information
• Ability to work independently or in a team setting

Connaissances

Customer service skills

Communication skills

Multitasking

Attention to detail

Formation

High School Diploma or equivalent

Mortgage loan documentation familiarity

MS Office proficiency (Word/Excel/Outlook)

Verbal and written communication

Outils

MS Office Suite

Description du poste

Union Savings Bank in Cincinnati, OH, is seeking a mortgage loan servicing professional to accurately and timely process payments, payoffs, and loan-related calculations. The role emphasizes helping customers while protecting sensitive information, within a team-oriented environment.

The bank has 40 full-service branches across OH, IN, KY, and PA and is an Equal Opportunity Employer. You will handle daily reconciliation, posting, and funding tasks while ensuring compliance and quality service.