Mortgage Servicing Specialist II - Escrow & Reporting Expert

Heritage Federal Credit Union; Newburgh (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

Heritage Federal Credit Union is seeking a Mortgage Servicing Specialist II to manage escrow analysis, tax processing, insurance servicing, and loan administration across servicing life cycles. You will coordinate with members, insurers, and service providers to ensure accurate data and timely resolutions.

The role requires strong attention to detail, experience in mortgage servicing, and proficiency with Encompass and FICS Mortgage Servicing. Join a community-focused team in Indiana.

Qualifications

• High school diploma or equivalent required.
• Associate’s degree in business, accounting, finance or related field preferred.
• 3–4 years mortgage servicing, mortgage operations, loan administration, or closely related financial institution experience required.
• Working knowledge of mortgage servicing practices and regulations (RESPA, Reg X, TILA, Reg Z, TRID, FDPA, FCRA).
• Proficiency with Encompass, FICS Mortgage Servicing, Excel and Office apps.
• Escrow administration, investor reporting, insurance servicing, mortgage accounting or reconciliations experience preferred.
• Strong attention to detail and analytical problem-solving abilities.
• Effective written and verbal communication.

Responsibilities

• Own periodic escrow analysis activities, including data compilation, validation, and addressing shortages/surpluses.
• Administer property tax processing, imports, balancing, corrections, and payment tracking.
• Process and reconcile daily mortgage activity across systems and ledgers, including payoffs and exceptions.
• Monitor homeowners and flood insurance coverage and coordinate with members and insurers.
• Board new mortgage loans and deboard paid-off or transferred loans in core systems; handle file maintenance for updates.
• Provide timely, accurate member assistance on payments, escrow, insurance, and servicing matters.
• Perform quality control reviews to identify and correct servicing errors and data gaps.

Skills

Attention to detail

Analytical skills

Communication skills

Problem solving

Education

Associate’s degree in business, accounting, finance or related field

Tools

Encompass

FICS Mortgage Servicing

Microsoft Excel

Microsoft Office

Job description

Heritage Federal Credit Union is seeking a Mortgage Servicing Specialist II to manage escrow analysis, tax processing, insurance servicing, and loan administration across servicing life cycles. You will coordinate with members, insurers, and service providers to ensure accurate data and timely resolutions.

The role requires strong attention to detail, experience in mortgage servicing, and proficiency with Encompass and FICS Mortgage Servicing. Join a community-focused team in Indiana.