Mortgage Servicing Specialist II

Heritage-Federal-Credit-Union; Newburgh (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

Heritage Federal Credit Union in Indiana is seeking a Mortgage Servicing Specialist II to join our team. This role handles the servicing life cycle, including escrow administration, investor reporting, insurance management, and loan maintenance.

The ideal candidate will have 3-4 years mortgage servicing experience, strong analytical skills, and proficiency with Encompass and FICS. Join a collaborative workplace recognized for supporting employees and the community.

Qualifications

• Three to four years of mortgage servicing or related financial operations experience.
• Working knowledge of mortgage servicing practices and regulations (RESPA, TILA, TRID, Reg Z, Reg X).
• Proficiency with Encompass, FICS, Excel, and Office applications.
• Strong attention to accuracy and problem solving.

Responsibilities

• Own escrow analysis activities and resolve member questions.
• Administer property tax processing and reconcile data.
• Process and reconcile daily mortgage activity across systems and ledgers.
• Monitor homeowners and flood insurance coverage; coordinate with insurers.
• Board and deboard mortgages in servicing systems; handle modifications and updates.
• Provide timely assistance to members on payments and servicing matters.
• Perform quality control reviews to prevent errors.

Skills

Mortgage servicing

Escrow administration

Investor reporting

Loan maintenance

Microsoft Excel

Customer service

Education

Associate's degree in business/accounting/finance

High school diploma or equivalent

Tools

Encompass

FICS Mortgage Servicing

Microsoft Office

Job description

Description

Heritage Federal Credit Union, recognized by American Banker as one of the Best Credit Unions to Work For, is growing thanks to our focus on helping our members and community. At Heritage, we foster a dynamic and collaborative environment where your contributions truly make a difference. We are searching for a Mortgage Servicing Specialist II to join our amazing team!

The Mortgage Servicing Specialist II is responsible for the accurate and timely administration of mortgage loans throughout the servicing life cycle. The position performs advanced escrow administration, investor reporting and accounting, insurance and collateral administration, loan maintenance, month-end processing, quality control, member support, and vendor coordination.

What you'll do:

• Own periodic escrow analysis activities, including compiling and validating data, reviewing loan-level results, coordinating statement and letter files, updating payment amounts, and resolving member questions regarding shortages, surpluses, and payment changes.
• Administer property tax processing, including audit files, tax data imports, county-level balancing, exception correction, funding, payment tracking, and timely resolution of discrepancies.
• Process and reconcile daily mortgage activity across FICS, Symitar, Freddie Mac, lockbox, Mortgage Accountant, custodial accounts, and general ledger records, including rejected payment exceptions, manual payment posting, payoffs, and file-note or reporting requirements.
• Monitor, track, and maintain homeowners and flood insurance coverage; coordinate with members, insurers, and service providers to resolve missing, expired, inadequate, or conflicting coverage information.
• Board new mortgage loans and deboard paid-off or transferred loans in FICS and Symitar; perform servicing file maintenance for modifications, payoffs, releases, adjustable-rate changes, and other approved account updates.
• Provide timely, accurate, and professional assistance to members regarding payments, escrow, insurance, payoffs, account changes, and other servicing matters; take ownership of inquiries through complete resolution.
• Perform quality control reviews and monitor recurring reports and exceptions to identify and correct servicing errors, documentation gaps, data integrity concerns, and process deficiencies before they create member, financial, investor, or regulatory impact.

Qualifications/Experience Required:

• High school diploma or equivalent required
• Associate's degree in business, accounting, finance or related field preferred
• Three to four years of mortgage servicing, mortgage operations, loan administration, or closely related financial institution experience required
• Working knowledge of mortgage servicing practices and requirements, as well as primary mortgage regulations, including RESPA, Reg X, TILA, Reg Z, TRID, FDPA, and FCRA
• Proficiency with Encompass, FICS Mortgage Servicing, Microsoft Excel, and Microsoft Office applications
• Escrow administration, investor reporting, insurance servicing, mortgage accounting, or reconciliations experience preferred
• Exceptional accuracy and attention to detail
• Strong analysis and problem-solving skills
• Effective written and verbal communication

About Heritage Federal Credit Union

Heritage Federal Credit Union is a full-service financial institution with over $1 billion in assets and serves more than 65,000+ members in Gibson, Posey, Warrick, Vanderburgh, Daviess, Knox, Spencer, Pike, Perry, Crawford, Clark, Floyd, or Harrison Counties in Indiana; or Henderson, Daviess, Hopkins, Hancock, Ohio, McLean, Webster, Union, or Crittenden Counties in Kentucky; or Lawrence, Wabash, White, Gallatin or Hardin Counties in Illinois. As a nonprofit, credit unions provide low-cost financial services to their members and are mission driven. Founded in 1965, Heritage Federal is committed to improving daily lives of those we live and work with, providing members the best financial products and services, and giving back to the local communities through donations, sponsorships, and volunteerism. More information regarding Heritage Federal Credit Union can be located at heritagefederal.org.

EOE