Mortgage Servicing Specialist II

Heritage Federal Credit Union; Newburgh (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

Heritage Federal Credit Union is seeking a Mortgage Servicing Specialist II to manage escrow analysis, tax processing, insurance servicing, and loan administration across servicing life cycles. You will coordinate with members, insurers, and service providers to ensure accurate data and timely resolutions.

The role requires strong attention to detail, experience in mortgage servicing, and proficiency with Encompass and FICS Mortgage Servicing. Join a community-focused team in Indiana.

Qualifications

• High school diploma or equivalent required.
• Associate’s degree in business, accounting, finance or related field preferred.
• 3–4 years mortgage servicing, mortgage operations, loan administration, or closely related financial institution experience required.
• Working knowledge of mortgage servicing practices and regulations (RESPA, Reg X, TILA, Reg Z, TRID, FDPA, FCRA).
• Proficiency with Encompass, FICS Mortgage Servicing, Excel and Office apps.
• Escrow administration, investor reporting, insurance servicing, mortgage accounting or reconciliations experience preferred.
• Strong attention to detail and analytical problem-solving abilities.
• Effective written and verbal communication.

Responsibilities

• Own periodic escrow analysis activities, including data compilation, validation, and addressing shortages/surpluses.
• Administer property tax processing, imports, balancing, corrections, and payment tracking.
• Process and reconcile daily mortgage activity across systems and ledgers, including payoffs and exceptions.
• Monitor homeowners and flood insurance coverage and coordinate with members and insurers.
• Board new mortgage loans and deboard paid-off or transferred loans in core systems; handle file maintenance for updates.
• Provide timely, accurate member assistance on payments, escrow, insurance, and servicing matters.
• Perform quality control reviews to identify and correct servicing errors and data gaps.

Skills

Attention to detail

Analytical skills

Communication skills

Problem solving

Education

Associate’s degree in business, accounting, finance or related field

Tools

Encompass

FICS Mortgage Servicing

Microsoft Excel

Microsoft Office

Job description

Heritage Federal Credit Union, recognized by American Banker as one of the Best Credit Unions to Work For, is growing thanks to our focus on helping our members and community. At Heritage, we foster a dynamic and collaborative environment where your contributions truly make a difference. We are searching for a Mortgage Servicing Specialist II to join our amazing team!

The Mortgage Servicing Specialist II is responsible for the accurate and timely administration of mortgage loans throughout the servicing life cycle. The position performs advanced escrow administration, investor reporting and accounting, insurance and collateral administration, loan maintenance, month-end processing, quality control, member support, and vendor coordination.

What You’ll Do

• Own periodic escrow analysis activities, including compiling and validating data, reviewing loan-level results, coordinating statement and letter files, updating payment amounts, and resolving member questions regarding shortages, surpluses, and payment changes.
• Administer property tax processing, including audit files, tax data imports, county-level balancing, exception correction, funding, payment tracking, and timely resolution of discrepancies.
• Process and reconcile daily mortgage activity across FICS, Symitar, Freddie Mac, lockbox, Mortgage Accountant, custodial accounts, and general ledger records, including rejected payment exceptions, manual payment posting, payoffs, and file-note or reporting requirements.
• Monitor, track, and maintain homeowners and flood insurance coverage; coordinate with members, insurers, and service providers to resolve missing, expired, inadequate, or conflicting coverage information.
• Board new mortgage loans and deboard paid-off or transferred loans in FICS and Symitar; perform servicing file maintenance for modifications, payoffs, releases, adjustable-rate changes, and other approved account updates.
• Provide timely, accurate, and professional assistance to members regarding payments, escrow, insurance, payoffs, account changes, and other servicing matters; take ownership of inquiries through complete resolution.
• Perform quality control reviews and monitor recurring reports and exceptions to identify and correct servicing errors, documentation gaps, data integrity concerns, and process deficiencies before they create member, financial, investor, or regulatory impact.

Qualifications/Experience Required

• High school diploma or equivalent required
• Associate’s degree in business, accounting, finance or related field preferred
• Three to four years of mortgage servicing, mortgage operations, loan administration, or closely related financial institution experience required
• Working knowledge of mortgage servicing practices and requirements, as well as primary mortgage regulations, including RESPA, Reg X, TILA, Reg Z, TRID, FDPA, and FCRA
• Proficiency with Encompass, FICS Mortgage Servicing, Microsoft Excel, and Microsoft Office applications
• Escrow administration, investor reporting, insurance servicing, mortgage accounting, or reconciliations experience preferred
• Exceptional accuracy and attention to detail
• Strong analysis and problem-solving skills
• Effective written and verbal communication

About Heritage Federal Credit Union

Heritage Federal Credit Union is a full-service financial institution with over $1 billion in assets and serves more than 65,000+ members in Gibson, Posey, Warrick, Vanderburgh, Daviess, Knox, Spencer, Pike, Perry, Crawford, Clark, Floyd, or Harrison Counties in Indiana; or Henderson, Daviess, Hopkins, Hancock, Ohio, McLean, Webster, Union, or Crittenden Counties in Kentucky; or Lawrence, Wabash, White, Gallatin or Hardin Counties in Illinois. As a nonprofit, credit unions provide low-cost financial services to their members and are mission driven. Founded in 1965, Heritage Federal is committed to improving daily lives of those we live and work with, providing members the best financial products and services, and giving back to the local communities through donations, sponsorships, and volunteerism. More information regarding Heritage Federal Credit Union can be located at heritagefederal.org.

EOE