Mortgage Loan Servicing Specialist

Massachusetts Mutual Life Insurance; Springfield (MA); On-site; USD 52,000 - 76,000; Full time

Job summary

MassMutual Federal Credit Union in Springfield, MA is seeking a Loan Servicing Specialist to manage the full life cycle of consumer and residential mortgage loans, from funding to ongoing servicing and final release of collateral.

Reporting to the Lending Manager, you will ensure accuracy, adherence to investor requirements, and excellent member service while supporting cross-functional teams and regulatory compliance in a collaborative credit union environment.

Qualifications

• High school diploma or equivalent.
• 2+ years of loan processing/servicing or related financial role.
• Familiar with mortgage servicing concepts and documentation.

Responsibilities

• Fund and book consumer and mortgage loans in line with approvals and investor requirements.
• Review loan packages for completeness and resolve issues with stakeholders.
• Perform ongoing servicing: payments, adjustments, payoff statements, and inquiries.
• Support mortgage servicing per investor requirements and procedures.
• Process vehicle titles and lien releases; coordinate with registries and attorneys.
• Monitor collateral and title reports; address exceptions promptly.
• Collaborate with management to improve loan servicing processes and audit readiness.
• Provide responsive service to members, coworkers, and partners while juggling priorities.

Skills

Attention to detail

Customer service

Communication

Analytical thinking

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

MassMutual Federal Credit Union in Springfield, MA is seeking a Loan Servicing Specialist to manage the full life cycle of consumer and residential mortgage loans, from funding to ongoing servicing and final release of collateral.

Reporting to the Lending Manager, you will ensure accuracy, adherence to investor requirements, and excellent member service while supporting cross-functional teams and regulatory compliance in a collaborative credit union environment.