Mortgage Servicing Manager

Sturgis Bank; Sturgis (MI); On-site; USD 90,000 - 120,000; Full time

Job summary

Sturgis Bank is seeking a Mortgage Servicing Manager to lead residential servicing operations, including post-closing, loan boarding, quality control, and document management. You will ensure regulatory and investor compliance while driving operational excellence and exceptional service throughout the life of the loan.

You will supervise Post-Closing Specialists, Loan Setup, Escrow, and Quality Control staff, and collaborate with Lending, Compliance, Accounting, IT, Secondary Market, and Loan

Qualifications

• Strong knowledge of mortgage servicing, closing, post-closing, loan boarding, regulatory compliance, and investor requirements.
• Excellent leadership, organizational, communication, and problem-solving skills.
• Bachelor's degree in business, finance, or related area; or 5+ years mortgage servicing or mortgage operations experience.
• 2-5 years leadership experience; community banking experience preferred.

Responsibilities

• Oversee mortgage closing, post-closing, loan boarding, and servicing functions.
• Ensure loans are funded, boarded, maintained, and serviced in compliance with policy and investor requirements.
• Resolve complex servicing issues and support exceptional customer service.
• Ensure compliance with mortgage regulations and internal policies; support audits and quality control.
• Monitor production, quality, turnaround times, and departmental performance.
• Coordinate work assignments across Lending, Compliance, Accounting, IT, Secondary Market, and Loan Administration.

Skills

Mortgage servicing knowledge

Leadership

Regulatory compliance

Education

Bachelor's degree in business, finance, or related area

NMLS

Job description

Summary:

The Mortgage Servicing Manager oversees the Bank's residential mortgage servicing operations, including post-closing, loan boarding, quality control, document management, and ongoing servicing. This role ensures compliance with regulatory and investor requirements while leading operational excellence, process improvement, and exceptional customer service throughout the life of the loan.

Leadership

Key Responsibilities:

• Lead, coach, and develop the mortgage servicing team.
• Establish performance goals and promote accountability, cross-training, and continuous improvement.
• Establish departmental goals, service standards, and performance expectations while fostering a culture of accountability, collaboration, and continuous improvement.
• Promote cross-training and succession planning to ensure business continuity and operational efficiency.
• Conduct performance evaluations and support employee development.
• Coordinate work assignments and departmental priorities to ensure timely, accurate, and compliant servicing operations.

Mortgage Operations

• Oversee mortgage closing, post-closing, loan boarding, and servicing functions.
• Ensure loans are accurately funded, boarded, maintained, and serviced in compliance with Bank policy and investor requirements.
• Resolve complex servicing issues and support exceptional customer service.

Compliance & Risk Management

• Ensure compliance with applicable mortgage regulations, investor guidelines, and internal policies.
• Support audits, examinations, and quality control initiatives.
• Maintain strong operational controls and minimize servicing risk.

Operational Management

• Monitor production, quality, turnaround times, and departmental performance.
• Lead workflow improvements, technology initiatives, and policy updates.li>
• Collaborate with Lending, Compliance, Accounting, Information Technology, Secondary Market, and Loan Administration to ensure efficient operations.
• Other tasks as assigned.

Supervisory Responsibilities:

Provide direct leadership, coaching, performance management, and professional development for the Bank's mortgage servicing staff, including Post-Closing Specialists, Loan Setup personnel, Escrow, and Quality Control staff.

Requirements

Qualifications:

Strong knowledge of mortgage servicing, closing, post-closing, loan boarding, regulatory compliance, and investor requirements.

Excellent leadership, organizational, communication, and problem-solving skills.

Education And/or Experience

Bachelor's degree (B. A.) from four-year college or university in business, finance, or related area; or five or more years of mortgage servicing or mortgage operations experience. Community banking experience preferred. 2-5 years previous leadership experience required.

Certificates, Licenses, Registrations

NMLS

Work Environment

General office working conditions. May experience sustained moderate/high periods of activity with multiple tasks being performed. They may experience communication with a variety of internal and external sources under favorable and sometimes unfavorable conditions. Noise level in the work environment is usually minimal.