Bilingual Mortgage Loss Mitigation Specialist

OneTrust International LLC; San Juan (PR); On-site; USD 55,000 - 75,000; Full time

Job summary

OneTrust International is seeking a highly organized professional to collaborate with borrowers in default, assess their financial circumstances, and implement effective loss mitigation solutions, including repayment plans and loan modifications. The role ensures compliance with investor requirements and regulatory standards.

The candidate will document all loss mitigation activities and coordinate with collections and foreclosure teams to drive timely resolutions, maintaining accurate records

Qualifications

• Excellent verbal and written communication, negotiation, and interpersonal abilities.
• Demonstrated ability to analyze and resolve complex loss mitigation issues.
• Strong time management and organizational skills in a dynamic environment.
• Fully bilingual English/Spanish, with professional integrity.

Responsibilities

• Evaluate borrowers' financial circumstances to determine eligibility for loss mitigation options.
• Recommend and implement loss mitigation solutions, including loan modifications, forbearance, and repayment plans.
• Document all loss mitigation activities and borrower interactions.
• Ensure compliance with investor requirements and regulatory guidelines.
• Explain loss mitigation options, requirements, and next steps to borrowers.
• Prepare timely and accurate loss mitigation reports.
• Collaborate with collections and foreclosure teams to coordinate resolutions.
• Maintain records to support audits.

Skills

Verbal and written communication

Negotiation

Interpersonal skills

Time management

Organizational skills

Attention to detail

Loss mitigation systems

Bilingual English/Spanish

Tools

Loss mitigation software

Job description

OneTrust International is seeking a highly organized professional to collaborate with borrowers in default, assess their financial circumstances, and implement effective loss mitigation solutions, including repayment plans and loan modifications. The role ensures compliance with investor requirements and regulatory standards.

The candidate will document all loss mitigation activities and coordinate with collections and foreclosure teams to drive timely resolutions, maintaining accurate records