Mortgage Servicing Ops Leader - Escrow & Collateral

Express Employment Professionals - Cincinnati East; Ocala (FL); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Vision insurance

Job summary

Express Employment Professionals - Cincinnati East in Ocala, FL is seeking a Senior Manager, Loan Administration to lead Escrow Administration, Special Loans, Collateral Management, Post Closing, and Mail Room operations.

The role focuses on regulatory compliance, process improvement, and delivering high-quality servicing services, with collaboration across compliance, technology, quality control, and operations.

Qualifications

• Minimum 7 years of progressive mortgage servicing experience.
• Leadership experience in mortgage servicing operations.
• Strong knowledge of escrow administration, collateral management, post-closing operations.
• Experience managing multiple operational teams and priorities.
• Strong understanding of mortgage servicing regulations, agency guidelines, and investor requirements.
• Proven ability to drive process improvements, operational efficiency, and quality initiatives.
• Excellent leadership, communication, organizational, and analytical skills.

Responsibilities

• Provide leadership for Escrow Administration, Special Loans, Collateral Management, Post Closing, and Mail Room operations.
• Establish departmental goals, performance metrics, and operational priorities.
• Lead and develop managers and team members through coaching, mentoring, and accountability.
• Ensure compliance with federal and state regulations, investor requirements, agency guidelines, and company policies.
• Monitor productivity, quality, turnaround times, and operational performance metrics.
• Develop and maintain departmental procedures, controls, workflows, and documentation.
• Identify opportunities for process improvement, automation, and operational efficiencies.
• Support internal audits, regulatory examinations, investor reviews, and due diligence requests.
• Partner with cross-functional teams to implement strategic initiatives and operational enhancements.
• Manage vendor relationships and monitor service-level performance.
• Assist with capacity planning, staffing strategies, business continuity planning, and operational growth initiatives.
• Analyze performance trends and implement sustainable solutions that improve efficiency, quality, and customer satisfaction.

Skills

Leadership

Regulatory compliance

Process improvement

Analytics

Communication

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Express Employment Professionals - Cincinnati East in Ocala, FL is seeking a Senior Manager, Loan Administration to lead Escrow Administration, Special Loans, Collateral Management, Post Closing, and Mail Room operations.

The role focuses on regulatory compliance, process improvement, and delivering high-quality servicing services, with collaboration across compliance, technology, quality control, and operations.