Mortgage Servicing Training & Development Specialist — Ocala

Express Employment Professionals - Cincinnati East; Ocala (FL); Remote; USD 54,443,000 - 68,770,000; Full time

Benefits offered by this job

Referral bonus

Job summary

Express Employment Professionals - Cincinnati East is seeking a Training & Development Specialist in Ocala, FL. The role focuses on developing and delivering engaging training programs for mortgage servicing, regulatory compliance, and company requirements.

You will facilitate instructor-led and virtual sessions, create training materials, and partner with Operations, Compliance, QA, and HR to close performance gaps. Strong communication and mortgage knowledge are essential.

Qualifications

• High school diploma or equivalent required; associate or bachelor's degree preferred.
• 3+ years of experience in mortgage servicing, financial services, training, learning & development.
• Experience delivering instructor-led, virtual, or hands-on training.
• Mortgage servicing knowledge and familiarity with servicing operations is a plus.
• Experience developing curricula, presentations, job aids, assessments, and learning materials.

Responsibilities

• Develop and deliver new-hire, role-specific, refresher, cross-training, and continuing education programs.
• Facilitate classroom, virtual, hands-on, and individual training sessions.
• Develop and maintain training materials, presentations, guides, and learning resources.
• Evaluate knowledge, proficiency, and readiness through assessments and performance results.
• Provide coaching or additional training after sessions as needed.
• Identify training needs and gaps with Operations, Compliance, QA, HR, and SMEs.
• Create training for new systems, processes, regulatory changes, and initiatives.
• Analyze quality results and trends to identify training improvements.
• Maintain training calendars, attendance, and proficiency documentation.
• Report on training effectiveness and employee readiness.

Skills

Training delivery

Presentation

Coaching

MS Office proficiency

LMS familiarity

Education

Associate or Bachelor's preferred

High school diploma required

Tools

PowerPoint

Word

Excel

Outlook

Teams

Job description

Express Employment Professionals - Cincinnati East is seeking a Training & Development Specialist in Ocala, FL. The role focuses on developing and delivering engaging training programs for mortgage servicing, regulatory compliance, and company requirements.

You will facilitate instructor-led and virtual sessions, create training materials, and partner with Operations, Compliance, QA, and HR to close performance gaps. Strong communication and mortgage knowledge are essential.