Mortgage Servicing Operations Lead

Maspeth Federal Sa; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Maspeth Federal Sa is seeking an experienced Mortgage Servicing Administrator to support the Mortgage Servicing Manager in overseeing accounts from closing through final satisfaction. You will monitor insurance, taxes, satisfactions, returned payments, verifications and document management to ensure accurate records and regulatory compliance.

You will backfill daily operations, cover for the manager when needed, perform quality checks on reports, handle escalated borrower issues and assist with

Qualifications

• 8 - 10 years of mortgage or relevant experience required.
• Strong attention to detail.
• Knowledge of Microsoft Office.
• Familiar with E-Oscar.
• Ability to practice diplomacy with customers, staff and coworkers.

Responsibilities

• Serves as the primary support to the Mortgage Servicing Manager, assisting in the oversight and administration of all mortgage accounts from closing through final satisfaction.
• Responsibilities include managing and monitoring key servicing functions such as insurance tracking, tax payments, mortgage satisfactions, returned payments, mortgage verifications, and document management.
• Ensures accurate record keeping and compliance with internal policies and regulatory requirements.
• Primary responsibilities include helping keep the entire servicing operation running smoothly, stepping in when the manager is unavailable, and quality control by reviewing daily reports to catch errors or inconsistencies.
• Manage all loans in Bankruptcy, Foreclosure, Subpoenas, Stipulation Agreements, Referee figures and Short Sale; backup for signing CEMA documents; verifies and signs Summons & Complaints and Proof of Claims when needed.
• Manages escalated borrower issues and responds to credit disputes; checks annual Escrow Analysis and Surplus Analysis; checks monthly billing and loan types; year-end work; additional duties as needed.

Skills

Attention to detail

Diplomacy

Customer service

Tools

Microsoft Office

E-Oscar

Job description

Maspeth Federal Sa is seeking an experienced Mortgage Servicing Administrator to support the Mortgage Servicing Manager in overseeing accounts from closing through final satisfaction. You will monitor insurance, taxes, satisfactions, returned payments, verifications and document management to ensure accurate records and regulatory compliance.

You will backfill daily operations, cover for the manager when needed, perform quality checks on reports, handle escalated borrower issues and assist with