Assistant Mortgage Servicing Manager

ADP; New York (NY); On-site; USD 66,000 - 75,000; Full time

Job summary

ADP is seeking a Mortgage Servicing Specialist to provide primary support to the Mortgage Servicing Manager. The role spans from closing through final satisfaction, overseeing key servicing functions such as insurance tracking, tax payments, and document management.

Responsibilities include quality control, handling complex loan files (bankruptcy, foreclosure, short sales), and signing CEMA documents as needed. Strong Excel skills and E-Oscar familiarity are desired.

Qualifications

• 8–10 years of mortgage or relevant experience.
• Strong attention to detail.
• Familiar with E-Oscar.
• Ability to practice diplomacy with customers, staff and coworkers.

Responsibilities

• Support Mortgage Servicing Manager and oversee accounts from closing through final satisfaction.
• Monitor insurance tracking, tax payments, mortgage satisfactions, returned payments, mortgage verifications, and document management.
• Perform quality control by reviewing daily reports to catch errors or inconsistencies.
• Manage loans in Bankruptcy, Foreclosure, Subpoenas, Stipulation Agreements, Referee figures and Short Sale.
• Back up signing Consolidation Extension Modification Agreement (CEMA) documents and related filings.
• Verify and sign Summons & Complaints and Proofs of Claims when needed.
• Handle escalated borrower issues and respond to credit disputes.
• Check annual Escrow Analysis and Surplus Analysis and monthly billing to tax servicer.
• Assist with year-end work and other duties as needed.

Skills

Attention to detail

Mortgage servicing

Customer diplomacy

E-Oscar familiarity

Tools

Microsoft Office

Job description

Salary Range: $66,300.00 To $75,000.00 Annually

Job Description

Serves as the primary support to the Mortgage Servicing Manager, assisting in the oversight and administration of all mortgage accounts from closing through final satisfaction. Responsibilities include managing and monitoring key servicing functions such as insurance tracking, tax payments, mortgage satisfactions, returned payments, mortgage verifications, and document management. Ensures accurate record keeping and compliance with internal policies and regulatory requirements.

Primary Responsibilities

• Helping keep the entire servicing operation running smoothly
• Stepping in when the manager is unavailable
• Quality Control - Review daily reports to catch errors or inconsistencies
• Manage all loans in Bankruptcy, Foreclosure, Subpoenas, Stipulation Agreements, Referee figures and Short Sale
• Backup for signing Consolidation Extension Modification Agreement (CEMA) documents and any other documents as needed
• Verifies and signs Summons & Complaints and Proof of Claims when needed
• Manages escalated borrower issues
• Responds to Credit Disputes
• Checks annual Escrow Analysis and Surplus Analysis
• Checks monthly billing on all new loans sent to our tax servicer
• Checks monthly Adjustable Mortgage Loans, Balloon Loans, Prime rates
• Checks year-end work
• Additional duties as needed

Desired Skills & Experience

• 8 - 10 years of mortgage or relevant experience required
• Strong attention to detail
• Knowledge of Microsoft Office
• Familiar with E-Oscar
• Ability to practice diplomacy with customers, staff and coworkers