Mortgage Servicing Operations Lead

ADP; New York (NY); On-site; USD 66,000 - 75,000; Full time

Job summary

ADP is seeking a Mortgage Servicing Specialist to provide primary support to the Mortgage Servicing Manager. The role spans from closing through final satisfaction, overseeing key servicing functions such as insurance tracking, tax payments, and document management.

Responsibilities include quality control, handling complex loan files (bankruptcy, foreclosure, short sales), and signing CEMA documents as needed. Strong Excel skills and E-Oscar familiarity are desired.

Qualifications

• 8–10 years of mortgage or relevant experience.
• Strong attention to detail.
• Familiar with E-Oscar.
• Ability to practice diplomacy with customers, staff and coworkers.

Responsibilities

• Support Mortgage Servicing Manager and oversee accounts from closing through final satisfaction.
• Monitor insurance tracking, tax payments, mortgage satisfactions, returned payments, mortgage verifications, and document management.
• Perform quality control by reviewing daily reports to catch errors or inconsistencies.
• Manage loans in Bankruptcy, Foreclosure, Subpoenas, Stipulation Agreements, Referee figures and Short Sale.
• Back up signing Consolidation Extension Modification Agreement (CEMA) documents and related filings.
• Verify and sign Summons & Complaints and Proofs of Claims when needed.
• Handle escalated borrower issues and respond to credit disputes.
• Check annual Escrow Analysis and Surplus Analysis and monthly billing to tax servicer.
• Assist with year-end work and other duties as needed.

Skills

Attention to detail

Mortgage servicing

Customer diplomacy

E-Oscar familiarity

Tools

Microsoft Office

Job description

ADP is seeking a Mortgage Servicing Specialist to provide primary support to the Mortgage Servicing Manager. The role spans from closing through final satisfaction, overseeing key servicing functions such as insurance tracking, tax payments, and document management.

Responsibilities include quality control, handling complex loan files (bankruptcy, foreclosure, short sales), and signing CEMA documents as needed. Strong Excel skills and E-Oscar familiarity are desired.