Mortgage Servicing I — Detail-Oriented Member Support

IC Credit Union; Fitchburg (MA); Hybrid; USD 30,000 - 34,000; Full time

Job summary

IC Credit Union is seeking a Mortgage Servicer I in Fitchburg, MA. You will manage mortgage, home equity, and commercial loan servicing while ensuring regulatory compliance and delivering outstanding service to members.

The role emphasizes accuracy, process adherence, and strong member relationships. The position offers growth in mortgage servicing knowledge, cross-functional collaboration, and a focus on timely, accurate processing for a diverse member base.

Qualifications

• Credit union, banking, mortgage servicing experience preferred, but not required.
• Customer-facing/member-facing environment experience.
• Familiarity with loan documentation, payment processing, escrow administration, or mortgage servicing functions is a plus.
• Intermediate proficiency with Microsoft Office, including Outlook and Excel.
• Strong analytical, problem-solving, and organizational skills.
• Ability to work independently while contributing to a collaborative team environment.

Responsibilities

• Deliver exceptional service to members, attorneys, vendors, and internal team members through professional and responsive communication.
• Set up new mortgage and home equity loans within the core processing system with a high degree of accuracy.
• Manage escrow functions, including tracking, payment, and cancellation of property tax, insurance, and PMI accounts.
• Serve as a resource for members and Credit Union departments by answering questions and resolving mortgage servicing inquiries.
• Monitor and update adjustable loan rates, prime rate changes, and applicable secondary market rates.
• Process and reconcile mortgage-related invoices, including appraisals, credit reports, attorney fees, inspections, and title services.
• Reconcile mortgage servicing accounts, general ledger accounts, and related checking accounts.
• Prepare and process mortgage payoff requests, payoff transactions, and mortgage discharges.
• Conduct quality control reviews to ensure loan servicing accuracy and compliance.
• Follow established procedures and regulatory requirements while maintaining accurate records and documentation.
• Contribute to process improvements and support departmental goals and initiatives.

Skills

Organization

Attention to detail

Data handling

Customer service

Communication

Team collaboration

Adaptability

Education

High school diploma or equivalent

Tools

Microsoft Office

Excel

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Mortgage Loan Servicer

Regular Full-Time Fitchburg, Fitchburg, MA, US

15 days ago Requisition ID: 1421

Salary Range: $22.00 To $25.00 Hourly

Mortgage Servicer I

Join a Team That Makes a Difference

Are you detail-oriented, organized, and passionate about delivering exceptional service? IC Credit Union is seeking a Mortgage Servicer I to join our growing team. This role is ideal for someone who enjoys managing processes, ensuring accuracy, and building positive relationships with members while supporting their home financing needs.

Whether you bring experience from a credit union, bank, mortgage company, or another customer-focused environment, we welcome candidates who are eager to learn and thrive in a fast-paced, detail-driven position.

Position Summary

Reporting to the Mortgage Servicing Manager, the Mortgage Servicer I is responsible for servicing the Credit Union's mortgage, home equity, and commercial loan portfolios while ensuring regulatory compliance and delivering outstanding service to our members. This position requires strong attention to detail, the ability to follow established processes, and a commitment to creating positive member experiences.

What You'll Do

• Deliver exceptional service to members, attorneys, vendors, and internal team members through professional and responsive communication.
• Set up new mortgage and home equity loans within the core processing system with a high degree of accuracy.
• Manage escrow functions, including tracking, payment, and cancellation of property tax, insurance, and private mortgage insurance accounts.
• Serve as a resource for members and Credit Union departments by answering questions and resolving mortgage servicing inquiries.
• Monitor and update adjustable loan rates, prime rate changes, and applicable secondary market rates.
• Process and reconcile mortgage-related invoices, including appraisals, credit reports, attorney fees, inspections, and title services.
• Reconcile mortgage servicing accounts, general ledger accounts, and related checking accounts.
• Prepare and process mortgage payoff requests, payoff transactions, and mortgage discharges.
• Conduct quality control reviews to ensure loan servicing accuracy and compliance.
• Follow established procedures and regulatory requirements while maintaining accurate records and documentation.
• Contribute to process improvements and support departmental goals and initiatives.

What Makes You Successful

We're looking for someone who is:

• Highly organized and capable of managing multiple priorities while maintaining accuracy.
• Detail-oriented with the ability to follow processes and procedures consistently.
• Comfortable working with data, documentation, and financial transactions.
• Committed to providing an exceptional member experience.
• Skilled at building positive relationships and collaborating with team members.
• Adaptable, dependable, and eager to learn.
• Able to communicate clearly and professionally, both verbally and in writing.
• Comfortable navigating multiple systems and technology platforms.

Preferred Qualifications

• High school diploma or equivalent required.
• Credit union, banking, mortgage servicing, lending, or financial services experience preferred, but not required.
• Experience working in a customer-facing, member-facing, or service-oriented environment.
• Familiarity with loan documentation, payment processing, escrow administration, or mortgage servicing functions is a plus.
• Intermediate proficiency with Microsoft Office, including Outlook and Excel.
• Strong analytical, problem-solving, and organizational skills.
• Ability to work independently while contributing to a collaborative team environment.

Required Compliance Training

The successful candidate must satisfactorily complete all required regulatory and compliance training and adhere to all applicable laws and regulations, including but not limited to:

• Bank Secrecy Act (BSA)
• Anti-Money Laundering (AML)
• Office of Foreign Assets Control (OFAC)
• Information Security and Privacy Training
• Any additional regulations applicable to the position

Why Join IC Credit Union?

At IC Credit Union, we are committed to helping members achieve financial success while creating a positive and supportive workplace for our team members. You'll have the opportunity to develop valuable mortgage servicing knowledge, build lasting relationships, and make a meaningful impact every day.

IC Credit Union is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members and applicants.