Member Services Specialist - Help Members Thrive

Ic-Credit-Union-1; Fitchburg (MA); On-site; USD 30,000 - 36,000; Full time

Job summary

IC Credit Union in Fitchburg, MA is seeking a Member Services Representative to provide exceptional service, open accounts, process transactions, and assist with consumer loans. You will promote digital banking tools and help members achieve their financial goals.

The role requires strong communication, relationship-building, and problem-solving skills, with 1–3 years in related fields and a high school diploma. Regular full-time hours and a branch-focused schedule support growth.

Qualifications

• High school diploma or equivalent.
• 1-3 years of experience in cash handling, sales, retail, customer service, or financial services.
• Strong communication, relationship-building, and problem-solving skills.
• Attention to detail and a commitment to accuracy.

Responsibilities

• Deliver outstanding service in person and over the phone.
• Open and maintain personal and business accounts.
• Process transactions accurately and balance cash daily.
• Assist members with consumer loan applications and closings.
• Promote digital banking tools and convenient self-service options.
• Recommend products and services that help members succeed financially.

Skills

Cash handling

Customer service

Sales

Communication

Relationship-building

Problem-solving

Attention to detail

Education

High school diploma

Job description

IC Credit Union in Fitchburg, MA is seeking a Member Services Representative to provide exceptional service, open accounts, process transactions, and assist with consumer loans. You will promote digital banking tools and help members achieve their financial goals.

The role requires strong communication, relationship-building, and problem-solving skills, with 1–3 years in related fields and a high school diploma. Regular full-time hours and a branch-focused schedule support growth.