Mortgage Servicing & Delinquency Specialist

The Dart Bank; Michigan; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical benefits

Dental

Vision

401K matching

Profit sharing

Paid time off

Flexible scheduling

EAP

Dart Bank University

Job summary

The Dart Bank in Mason, MI is seeking a proactive Loan Servicing and Default Specialist to support delinquency resolution, loss mitigation, investor reporting, and responsive customer service. This role collaborates with borrowers to evaluate repayment options and establish workout arrangements while ensuring proper documentation and regulatory compliance.

Responsibilities include escrow administration, assisting with system upgrades, and handling inquiries from customers, investors, and third

Qualifications

• Able to perform at a high level in a fast-paced environment.
• Aptitude for problem-solving is required.
• Exceptional organizational and time management skills are essential.
• Ability to read and understand loan documents.
• Proficient computer and Excel skills are necessary.

Responsibilities

• Assisting with software upgrades and conversions.
• Monitor and contact delinquent borrowers.
• Determine eligibility for various workout programs.
• Reports Freddie Mac and Fannie Mae delinquencies and foreclosure sales.
• Set up forbearance or repayment plans.
• Responds to internal and external operation requests via email and phone, including early phases of delinquency.
• Responds to customer, investor, or other 3rd party inquiries through research and documentation in accordance with established guidelines.
• Monitors and analyzes various escrow accounts including PMI, taxes and hazard insurance.
• Calculates and prepares payoff statements, verifications and discharges.
• Performs a variety of other duties as assigned.

Skills

High-paced environment

Problem-solving

Organizational skills

Read loan documents

Excel skills

Education

High school diploma or GED

Tools

Microsoft Excel

Job description

The Dart Bank in Mason, MI is seeking a proactive Loan Servicing and Default Specialist to support delinquency resolution, loss mitigation, investor reporting, and responsive customer service. This role collaborates with borrowers to evaluate repayment options and establish workout arrangements while ensuring proper documentation and regulatory compliance.

Responsibilities include escrow administration, assisting with system upgrades, and handling inquiries from customers, investors, and third