Mortgage Loan Transactions Specialist

Dart Bank; Brighton (MI); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical Benefits

Dental

Vision

401(K) Plan with Employer Matching

Employee Stock Ownership Plan (Profit–

Paid vacation & sick time

Flexible scheduling

Dart Bank University

Job summary

Dart Bank is seeking a Mortgage Loan Assistant to work on-site at our Brighton office. You will support Mortgage Bankers, manage loan files, and ensure timely, compliant processing using Encompass and related systems.

Strong communication and organizational skills are essential in a fast-paced environment. You will handle document collection, data entry, and coordination with buyers, realtors, title companies, and builders.

Qualifications

• Minimum of high school diploma or equivalent.
• Up to 6 months of prior mortgage loan lending experience preferred, including experience with web-based automated underwriting systems, loan origination systems, and working with correspondent lenders preferred.
• Government lending experience preferred but not required.

Responsibilities

• Be fully engaged and consistently look for improvement measures and solutions to issues that hinder your ability to be successful.
• Work on all necessary tasks required to assist Mortgage Bankers in their business.
• Maintains a pipeline of loans and is responsible for the timely and compliant flow of such loans through the process.
• Contact all borrowers within 24 hours of receiving the file to introduce yourself and request outstanding documentation.
• Obtains and reviews necessary loan documentation and updates Encompass as needed prior to submitting to Set Up and Underwriting for review.
• Responsible for following company policies and procedures as directed.
• Communicates with buyers, realtors, title companies, and builders as needed.
• Identifying and resolving any discrepancies with data entry and or documentation received.
• Provides excellent customer service by effectively communicating and cooperating with all internal and external customers.
• Keeps abreast of changes in policies and procedures, standards and regulations applicable to the company and the mortgage industry.
• Able to manage a high volume of activity and maintain production goals.
• Adaptability and candor: You will be working with some of the newest technology in the mortgage industry.
• As it evolves, we will ask you for your feedback to improve our products.
• Excellent verbal and written communication skills with the ability to handle delicate situations with diplomacy and tact.
• Actively participate in and advocate for the bank’s training and development programs and commitment to learning.
• Effective and timely communication with the loan team regarding any changes made to the loan file.
• Responsible for data integrity, completeness, accuracy, time frames, and effectively manage eFolder including uploading, sorting, labelling, and attaching conditions.
• Clearly understand and follow all regulatory and compliance policies and procedures.
• Notify your immediate supervisor if a non-compliance situation occurs.
• Work as a team to ensure best practices and efficiencies and for brainstorming ways to improve.
• Prepare loan files for disclosures and re-disclosures within the legal time frames.
• Help clear post-closing items as requested.
• Attend all internal trainings as required.
• Assist other departments within the office as needed.
• Adhere to all Federal and State laws and regulations, including the Bank Secrecy Act.

Skills

Interpersonal skills

Organizational skills

Time management

Verbal and written communication

Microsoft Office proficiency

Detail-oriented

Problem solving

Education

High school diploma or equivalent

Related training or college degree preferred

Tools

Encompass

Loan origination systems

Web-based underwriting systems

MS Office (Excel/Outlook/Teams)

Job description

Dart Bank is seeking a Mortgage Loan Assistant to work on-site at our Brighton office. You will support Mortgage Bankers, manage loan files, and ensure timely, compliant processing using Encompass and related systems.

Strong communication and organizational skills are essential in a fast-paced environment. You will handle document collection, data entry, and coordination with buyers, realtors, title companies, and builders.