Mortgage Servicing Customer Support Specialist

University Bank; Michigan; On-site; USD 36,000 - 48,000; Full time

Job summary

University Bank seeks a Customer Service Associate to manage inbound and outbound calls regarding loan balances, escrow accounts, and payment history. The role involves explaining consumer rights and guiding customers through payment options while maintaining accurate records.

Applicants should have a high school diploma and at least one year in customer service, with mortgage servicing experience preferred. The position supports a professional office environment with standard office hours.

Qualifications

• High school diploma required.
• 1 year of customer service experience preferred.
• Experience with mortgage loan servicing is a plus.

Responsibilities

• Handle multiple inbound and outbound calls efficiently.
• Identify customer needs and provide clear solutions.
• Maintain call records and follow up on requests.
• Assist borrowers with loan balances, escrow, and payment history.

Skills

Customer service

Communication

Multitasking

Attention to detail

Team collaboration

Education

High school diploma

Tools

MS Word

MSP

Job description

University Bank seeks a Customer Service Associate to manage inbound and outbound calls regarding loan balances, escrow accounts, and payment history. The role involves explaining consumer rights and guiding customers through payment options while maintaining accurate records.

Applicants should have a high school diploma and at least one year in customer service, with mortgage servicing experience preferred. The position supports a professional office environment with standard office hours.