Mortgage Servicing CSR I - Resolve Borrower Inquiries

Planet Home; Irving (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Planet Home in Irving, TX is seeking a Customer Service Representative I to resolve borrower inquiries on current mortgage loans received via inbound/outbound calls. The role emphasizes delivering high-quality service while documenting notes in the servicing system.

Essential duties include handling borrower inquiries, prioritizing tasks, and following up to ensure resolution. Candidates should have a high school diploma and comfort working in a fast-paced environment with Windows applications.

Qualifications

• High school diploma or equivalent required.
• General call center experience preferred.
• Experience with loan servicing a plus.

Responsibilities

• Responds to borrower inbound calls concerning their account, ensuring high quality service, adhering to productivity, and regulatory requirements. Researches issues and resolves or forwards as needed.
• Prioritizes outbound calls as inbound volume permits.
• Completes follow-up tasks to ensure customer satisfaction and resolution.
• Miscellaneous duties as assigned.

Skills

Problem solving

Fast-paced work

Multitasking

Windows apps

Education

High school diploma or equivalent

Tools

Microsoft Windows applications

Job description

Planet Home in Irving, TX is seeking a Customer Service Representative I to resolve borrower inquiries on current mortgage loans received via inbound/outbound calls. The role emphasizes delivering high-quality service while documenting notes in the servicing system.

Essential duties include handling borrower inquiries, prioritizing tasks, and following up to ensure resolution. Candidates should have a high school diploma and comfort working in a fast-paced environment with Windows applications.