Bilingual Mortgage Support Specialist I

Planet-Home-Lending; Irving (TX); On-site; USD 34,000 - 42,000; Full time

Job summary

Planet-Home-Lending is seeking a Customer Service Representative I - Bilingual to resolve borrower inquiries on current mortgage loans received via inbound/outbound calls.

As a bilingual representative, you will handle inquiries in the customer’s preferred language, provide high-quality service, and document notes in the servicing system. Prior call center experience and a second language are preferred but not required.

Qualifications

• High school diploma or equivalent required.
• Call center experience preferred.
• Experience using a second language in a professional capacity is preferred.

Responsibilities

• Responds to borrower inbound calls and researches issues to resolution.
• Completes follow-up tasks to ensure customer satisfaction.
• Utilizes servicing systems to document notes and track progress.
• Adheres to regulatory requirements and productivity standards.

Skills

Bilingual communication

Customer service

Problem solving

Time management

Multi-tasking

Written and verbal communication

Education

High school diploma or equivalent

Tools

Microsoft Windows applications

Job description

Planet-Home-Lending is seeking a Customer Service Representative I - Bilingual to resolve borrower inquiries on current mortgage loans received via inbound/outbound calls.

As a bilingual representative, you will handle inquiries in the customer’s preferred language, provide high-quality service, and document notes in the servicing system. Prior call center experience and a second language are preferred but not required.