Mortgage Servicing: Client Reporting & Business Analysis

First American Title Company; United States; Remote; USD 67,000 - 90,000; Full time

Job summary

First American Title Company is seeking a Business Analyst, Client Relations to serve as the intake point for client reporting and data requests. You will gather requirements, document BRDs, coordinate estimates and timelines, and support validation with internal stakeholders.

You’ll collaborate with Business Analysts, Data Strategy and Reporting teams to deliver accurate cost estimates and track requests through completion, including UAT and PPV, while educating the Client Relations team on

Qualifications

• Mortgage servicing experience preferred.
• Excellent organizational skills and the ability to manage multiple projects simultaneously.
• Strong analytical skills.
• Excellent written and verbal communication skills, including the ability to present technical and nontechnical information.
• Experience with Smartsheet (Client Change Order), TechManagement/DevOps, internal mailboxes, and MSP/Valon.

Responsibilities

• Meet with stakeholders to gather and document business requirements.
• Create BRDs for new or changing custom reporting requests.
• Coordinate with Business Analysts, Data Strategy, and Reporting teams to obtain cost estimates.
• Provide cost estimates, hours, and expected completion dates to the Client Relations Account Executive.
• Track, report on, and manage new reporting requests through completion.
• Coordinate user acceptance testing (UAT) with key stakeholders, as applicable.
• Conduct post-production validation (PPV).
• Educate the internal Client Relations team about enhanced reporting and provide support as needed.

Skills

Mortgage servicing experience

Organizational skills

Analytical skills

Written and verbal communication

Tools

Smartsheet

TechManagement/DevOps

Internal mailboxes

MSP/Valon

Job description

First American Title Company is seeking a Business Analyst, Client Relations to serve as the intake point for client reporting and data requests. You will gather requirements, document BRDs, coordinate estimates and timelines, and support validation with internal stakeholders.

You’ll collaborate with Business Analysts, Data Strategy and Reporting teams to deliver accurate cost estimates and track requests through completion, including UAT and PPV, while educating the Client Relations team on