Mortgage Client Reporting Analyst

First American Financial Corporation; Oregon; Hybrid; USD 67,000 - 90,000; Full time

Benefits offered by this job

Benefits package

Health benefits

401k

PTO

Job summary

First American is seeking a Business Analyst, Client Relations in Oregon to serve as the intake point for client reporting and data requests. You will gather business requirements, coordinate estimates and timelines, and support validation with internal stakeholders.

You will meet with stakeholders, create BRDs, coordinate with teams to obtain cost estimates, track requests, and oversee UAT and PPV. Mortgage servicing experience and strong communication are highly valued.

Qualifications

• Mortgage servicing experience preferred.
• Excellent organizational skills and the ability to manage multiple projects.
• Strong analytical and communication abilities, including presenting technical information.

Responsibilities

• Meet with stakeholders to gather and document business requirements.
• Create BRDs for new or changing custom reporting requests.
• Coordinate with Business Analysts, Data Strategy, and Reporting to obtain cost estimates.
• Provide cost estimates, hours, and completion dates to the Client Relations Account Executive.
• Track, report on, and manage new reporting requests through completion.
• Coordinate user acceptance testing (UAT) with stakeholders.
• Conduct post-production validation (PPV).
• Educate the Client Relations team about enhanced reporting and provide support.

Skills

Mortgage servicing

Organizational skills

Analytical skills

Communication

Smartsheet

TechManagement/DevOps

MSP/Valon

Tools

Smartsheet

TechManagement/DevOps

MSP/Valon

Job description

First American is seeking a Business Analyst, Client Relations in Oregon to serve as the intake point for client reporting and data requests. You will gather business requirements, coordinate estimates and timelines, and support validation with internal stakeholders.

You will meet with stakeholders, create BRDs, coordinate with teams to obtain cost estimates, track requests, and oversee UAT and PPV. Mortgage servicing experience and strong communication are highly valued.