Business Analyst - Client Relations

First American Financial Corporation; Oregon; Hybrid; USD 67,000 - 90,000; Full time

Benefits offered by this job

Benefits package

Health benefits

401k

PTO

Job summary

First American is seeking a Business Analyst, Client Relations in Oregon to serve as the intake point for client reporting and data requests. You will gather business requirements, coordinate estimates and timelines, and support validation with internal stakeholders.

You will meet with stakeholders, create BRDs, coordinate with teams to obtain cost estimates, track requests, and oversee UAT and PPV. Mortgage servicing experience and strong communication are highly valued.

Qualifications

• Mortgage servicing experience preferred.
• Excellent organizational skills and the ability to manage multiple projects.
• Strong analytical and communication abilities, including presenting technical information.

Responsibilities

• Meet with stakeholders to gather and document business requirements.
• Create BRDs for new or changing custom reporting requests.
• Coordinate with Business Analysts, Data Strategy, and Reporting to obtain cost estimates.
• Provide cost estimates, hours, and completion dates to the Client Relations Account Executive.
• Track, report on, and manage new reporting requests through completion.
• Coordinate user acceptance testing (UAT) with stakeholders.
• Conduct post-production validation (PPV).
• Educate the Client Relations team about enhanced reporting and provide support.

Skills

Mortgage servicing

Organizational skills

Analytical skills

Communication

Smartsheet

TechManagement/DevOps

MSP/Valon

Tools

Smartsheet

TechManagement/DevOps

MSP/Valon

Job description

Who We Are

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

What We Do

The Business Analyst, Client Relations serves as the intake point for client custom reporting and data requests. This role gathers business requirements, coordinates estimates and timelines, tracks requests through completion, and supports validation and communication with internal stakeholders.

What You'll Do

• Meet with stakeholders to gather and document business requirements.
• Create business requirements documentation (BRDs) for new or changing custom reporting requests.
• Coordinate with Business Analysts, Data Strategy, and Reporting teams to obtain cost estimates.
• Provide cost estimates, hours, and expected completion dates to the Client Relations Account Executive.
• Track, report on, and manage new reporting requests through completion.
• Coordinate user acceptance testing (UAT) with key stakeholders, as applicable.
• Conduct post-production validation (PPV).
• Educate the internal Client Relations team about enhanced reporting and provide support as needed.

What You'll Bring

• Mortgage servicing experience preferred.
• Excellent organizational skills and the ability to manage multiple projects simultaneously.
• Strong analytical skills.
• Excellent written and verbal communication skills, including the ability to present technical and nontechnical information.
• Experience with Smartsheet (Client Change Order), TechManagement/DevOps, internal mailboxes, and MSP/Valon.

Pay Range: $67,200 - $89,550 AnnuallyThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We Offer

By choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.