Client Relations & Reporting Analyst

First American Financial Corporation; Fort Mill (SC); On-site; USD 67,000 - 90,000; Full time

Job summary

First American is seeking a Business Analyst, Client Relations to act as the intake point for client custom reporting and data requests. You will gather business requirements, document BRDs, coordinate estimates with Data Strategy and Reporting teams, and communicate timelines to the Client Relations Account Executive.

You will track requests through completion, support validation, coordinate UAT, and educate the internal Client Relations team on enhanced reporting while providing ongoing

Qualifications

• Mortgage servicing experience preferred.
• Excellent organizational skills and the ability to manage multiple projects simultaneously.
• Strong analytical skills.
• Excellent written and verbal communication skills, including the ability to present technical and nontechnical information.
• Experience with Smartsheet (Client Change Order), TechManagement/DevOps, internal mailboxes, and MSP/Valon.

Responsibilities

• Meet with stakeholders to gather and document business requirements.
• Create BRDs for new or changing custom reporting requests.
• Coordinate with Business Analysts, Data Strategy, and Reporting teams to obtain cost estimates.
• Provide cost estimates, hours, and expected completion dates to the Client Relations Account Executive.
• Track, report on, and manage new reporting requests through completion.
• Coordinate user acceptance testing (UAT) with key stakeholders, as applicable.
• Conduct post-production validation (PPV).
• Educate the internal Client Relations team about enhanced reporting and provide support as needed.

Skills

Mortgage servicing experience

Organizational skills

Analytical skills

Written and verbal communication

Tools

Smartsheet

TechManagement/DevOps

MSP/Valon

Internal mailboxes

Job description

First American is seeking a Business Analyst, Client Relations to act as the intake point for client custom reporting and data requests. You will gather business requirements, document BRDs, coordinate estimates with Data Strategy and Reporting teams, and communicate timelines to the Client Relations Account Executive.

You will track requests through completion, support validation, coordinate UAT, and educate the internal Client Relations team on enhanced reporting while providing ongoing