Business Analyst - Client Reporting & Analytics

First American Financial Corporation; United States; On-site; USD 67,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

401k plan

PTO / Paid sick leave

Job summary

The Business Analyst, Client Relations at First American Financial Corporation partners with stakeholders to gather and document business requirements for customized reporting. You will coordinate with Data Strategy and Reporting teams to obtain estimates and timelines, and manage requests through completion.

You will educate the Client Relations team on enhanced reporting capabilities, perform UAT, and ensure timely delivery of accurate client data. Mortgage servicing experience is preferred.

Qualifications

• Strong ability to gather and document business requirements.
• Experience creating BRDs for reporting requests.
• Excellent written and verbal communication skills.
• Analytical mindset with attention to detail.

Responsibilities

• Meet with stakeholders to gather and document business requirements.
• Create BRDs for new or changing custom reporting requests.
• Coordinate with Data Strategy and Reporting teams to obtain cost estimates.
• Provide cost estimates, hours, and completion dates to the Account Executive.
• Track and manage new reporting requests through completion.
• Coordinate user acceptance testing (UAT) with stakeholders.
• Conduct post-production validation (PPV).
• Educate the Client Relations team about enhanced reporting.

Skills

Stakeholder management

Requirements gathering

BRD documentation

Analytical skills

Communication

Tools

Smartsheet

TechManagement/DevOps

MSP/Valon

Job description

The Business Analyst, Client Relations at First American Financial Corporation partners with stakeholders to gather and document business requirements for customized reporting. You will coordinate with Data Strategy and Reporting teams to obtain estimates and timelines, and manage requests through completion.

You will educate the Client Relations team on enhanced reporting capabilities, perform UAT, and ensure timely delivery of accurate client data. Mortgage servicing experience is preferred.