Mortgage Servicing Customer Advocate (Hybrid)

Renovo Financial; Chicago (IL); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

401k plan with employer matching

Paid time off

Medical, dental, vision benefits

Voluntary benefit offerings

Hybrid work schedule

Job summary

A growing financial services company in Chicago seeks a Guest Service Associate responsible for providing exceptional service to borrowers and stakeholders. The ideal candidate has a Bachelor's degree, at least 2 years in customer service, and strong communication skills. Key responsibilities include responding to inquiries, implementing process improvements, and monitoring customer trends. This full-time position offers numerous employee benefits, including a 401k plan, medical coverage, and a hybrid work schedule.

Qualifications

• At least 2 years of customer service experience.
• Background in mortgage servicing or services preferred.

Responsibilities

• Respond promptly to customer inquiries.
• Identify opportunities for process improvements.
• Monitor trends in customer experience.

Skills

Excellent organizational skills

Proficiency with Microsoft Office Suite

Strong verbal and written communication skills

Customer-centric approach

Ability to manage multiple tasks

Education

Bachelor's degree from an accredited college or university

Tools

Microsoft Outlook

Microsoft Excel

Job description

A growing financial services company in Chicago seeks a Guest Service Associate responsible for providing exceptional service to borrowers and stakeholders. The ideal candidate has a Bachelor's degree, at least 2 years in customer service, and strong communication skills. Key responsibilities include responding to inquiries, implementing process improvements, and monitoring customer trends. This full-time position offers numerous employee benefits, including a 401k plan, medical coverage, and a hybrid work schedule.