Mortgage Servicing Support Specialist

Mortgage Forward; Chicago (IL); On-site; USD 35,000 - 45,000; Full time

Job summary

Mortgage Forward is seeking a dedicated Mortgage Servicing Call Center Representative in Chicago, IL to handle phone and email inquiries from borrowers with a focus on service quality and problem resolution.

Ideal candidates have 1+ year of related experience, a high school diploma or GED, and strong attention to detail, with excellent communication skills to support members and protect sensitive information.

Qualifications

• Experience in customer service or call center roles preferred.
• Strong attention to detail and accuracy in handling inquiries.
• Excellent verbal and written communication skills.

Responsibilities

• Answer incoming calls and emails from members and borrowers and address questions including payments and general inquiries.
• Identify borrowers securely and protect against fraud.
• Assist borrowers navigating the servicing website and provide problem resolution guidance.
• Route calls/emails to appropriate departments as needed.
• Meet or exceed SLA targets for response time and quality.
• Maintain compliance with applicable laws, regulations, and internal policies.

Skills

Customer service

Attention to detail

Communication skills

Education

High School Diploma or GED

Job description

Mortgage Forward is seeking a dedicated Mortgage Servicing Call Center Representative in Chicago, IL to handle phone and email inquiries from borrowers with a focus on service quality and problem resolution.

Ideal candidates have 1+ year of related experience, a high school diploma or GED, and strong attention to detail, with excellent communication skills to support members and protect sensitive information.