Mortgage Service Specialist - Onsite in Irving (Contract)

Agility360; Irving (TX); Presencial; USD 25 000 - 36 000; Tempo parcial

Resumo da oferta

Agility 360 is seeking an experienced Mortgage Customer Service Specialist for an on-site role in Irving, TX. The position involves handling inbound and outbound calls, assisting customers with mortgage inquiries, payments, and website navigation.

Ideal candidates have 2–5 years of customer service experience, mortgage industry background, and proficiency with MS Office tools. A high school diploma or GED is required, with a background check as a condition of employment.

Qualificações

• High School diploma or GED required.
• 2–5 years of customer service experience.
• Minimum 1 year of phone experience.
• Previous mortgage industry experience required.

Responsabilidades

• Provide timely and accurate information to incoming borrower calls and outbound calls.
• Handle servicing for mortgages that may be delinquent as well as current accounts.
• Answer general account information pertaining to mortgage loan inquiries.
• Take payments from customers over the phone.
• Help customers navigate the website for payment and account information.
• Identify financial hardships and connect borrower with their loss mitigation agent.
• Responsible for meeting legal requirements and following internal policies.

Conhecimentos

Customer service

Phone experience

Typing 25 WPM

MS Office (Excel/Word/Outlook)

Mortgage industry experience

Formação académica

High School Diploma or GED

Ferramentas

MS Word

MS Outlook

Excel

Descrição da oferta de emprego

Agility 360 is seeking an experienced Mortgage Customer Service Specialist for an on-site role in Irving, TX. The position involves handling inbound and outbound calls, assisting customers with mortgage inquiries, payments, and website navigation.

Ideal candidates have 2–5 years of customer service experience, mortgage industry background, and proficiency with MS Office tools. A high school diploma or GED is required, with a background check as a condition of employment.