Mortgage Collections Expert — On-Site in Irving

Agility360; Dallas (TX); On-site; USD 34,000 - 39,000; Full time

Job summary

Agility360 in Irving, TX, seeks a Mortgage Collections Specialist with mortgage industry experience for a contract-to-permanent role in the DFW area. This on-site position requires you to review accounts, assess borrower ability to pay, and collaborate with borrowers to resolve delinencies.

You will use your knowledge of debt collection laws (FDCPA) and multiple payment channels, maintain accurate records, and meet required call and follow-up targets in a fast-paced environment.

Qualifications

• Familiar with FDCPA and debt collection laws.
• Experience in mortgage collections or banking preferred.
• Strong typing and organizational skills.
• Customer service experience preferred.

Responsibilities

• Make outbound collections calls professionally.
• Discuss account details, payment amounts, and escrow changes.
• Provide payment options (Mail, Phone, Web).
• Negotiate payment plans and follow up on arrangements.
• Maintain records of contacts and conversations in systems.
• Ensure compliance with laws and internal policies.

Skills

Active Listening

Problem Solving

Time Management

Written & Verbal Communication

Phone Etiquette

Teamwork

Negotiation

Attention to Detail

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Google Applications

Job description

Agility360 in Irving, TX, seeks a Mortgage Collections Specialist with mortgage industry experience for a contract-to-permanent role in the DFW area. This on-site position requires you to review accounts, assess borrower ability to pay, and collaborate with borrowers to resolve delinencies.

You will use your knowledge of debt collection laws (FDCPA) and multiple payment channels, maintain accurate records, and meet required call and follow-up targets in a fast-paced environment.