Hybrid Customer Care Specialist

Agility360; Irving (TX); Hybrid; USD 25,485 - 26,863; Full time

Job summary

Agility360 is looking for a Customer Care Associate for a contract-to-hire position in Irving, TX. In this hybrid role, you will manage customer inquiries and provide exceptional service while interacting over various channels. Candidates should have a solid customer service background and around three years of experience in customer support, specifically within the tax, banking, mortgage, or real estate sectors.

This position offers an hourly pay rate ranging from $18.50 to $19.50 based on experience, and you must be available for any shift between 7 am and 8 pm CST after training.

Qualifications

• 3+ years previous experience in a customer support role required.
• Tax/banking/mortgage/real estate Industry experience required.
• Typing ability of 35 words per minute or more.

Responsibilities

• Manages inbound inquiries on behalf of client.
• Acts confidently with little reliance on additional support.
• Builds trust in customer relationships through timely solutions.

Skills

Customer service experience

Strong communication skills

Problem-solving skills

Computer skills

Time management

Education

High school diploma or GED

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Agility360 is looking for a Customer Care Associate for a contract-to-hire position in Irving, TX. In this hybrid role, you will manage customer inquiries and provide exceptional service while interacting over various channels. Candidates should have a solid customer service background and around three years of experience in customer support, specifically within the tax, banking, mortgage, or real estate sectors.

This position offers an hourly pay rate ranging from $18.50 to $19.50 based on experience, and you must be available for any shift between 7 am and 8 pm CST after training.