Mortgage Operations Specialist – Flexible Back‑Up Support

National Council of State Housing Agencies; Nashville (TN); On-site; USD 52,000 - 63,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plans

Paid time off

Telecommuting

Job summary

The Tennessee Housing Development Agency in Nashville, TN is seeking a full-time Mortgage Underwriter Support professional. You will provide flexible support across file intake, processing, underwriting, and lender coordination to meet production goals and compliance requirements.

Key duties include back-up coverage for underwriting staff, balancing workloads, reviewing files, and resolving issues with lenders and investors. Strong communication and detail orientation are essential.

Qualifications

• High school diploma or GED required with related mortgage background.
• Minimum three years in mortgage underwriting or quality control; five years preferred.
• Knowledge of FHA/VA/USDA/Freddie Mac/Fannie Mae and PMI regulations helpful.
• Ability to meet deadlines in a fast-paced environment.

Responsibilities

• Back-up to Mortgage Coordinators and Underwriting during absences.
• Adjust assignments to meet pipeline deadlines and volume demands.
• Review loan files for completeness, accuracy, and compliance.
• Identify deficiencies and coordinate corrections with lenders.
• Support management in monitoring pipeline activity and workloads.
• Clear underwriting conditions and issue loan approvals.
• Communicate with lenders, investors, and internal stakeholders to resolve issues.

Skills

Mortgage underwriting

Compliance

Lender support

Communication

Time management

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Outlook

Job description

The Tennessee Housing Development Agency in Nashville, TN is seeking a full-time Mortgage Underwriter Support professional. You will provide flexible support across file intake, processing, underwriting, and lender coordination to meet production goals and compliance requirements.

Key duties include back-up coverage for underwriting staff, balancing workloads, reviewing files, and resolving issues with lenders and investors. Strong communication and detail orientation are essential.